---
title: "FAQ"
source: "https://docs.nexcess.com/category/faq/"
description: "Includes What Kind of Payments Do You Accept?, What Kind of Support Do You Provide for Paid Plugins?, Why Am I Being Told My License Key is Out of Installs?, Do You Provide Discounts if I Purchase Multiple Products? and Do You Provide Discounts if I Purchase Multiple Products?. 12 articles."
taxonomy: "category"
articles: "12"
---

# FAQ

Includes What Kind of Payments Do You Accept?, What Kind of Support Do You Provide for Paid Plugins?, Why Am I Being Told My License Key is Out of Installs?, Do You Provide Discounts if I Purchase Multiple Products? and Do You Provide Discounts if I Purchase Multiple Products?. 12 articles.

## Articles

- [What Kind of Payments Do You Accept?](https://docs.nexcess.com/software/the-events-calendar/what-kind-of-payments-do-you-accept.md): We accept all major credit cards. That includes Visa, American Express, Mastercard, Discover, and JCB. You can pay with PayPal as well. During the purchase proc…
- [What Kind of Support Do You Provide for Paid Plugins?](https://docs.nexcess.com/software/the-events-calendar/what-support-is-provided-for-license-holders.md): We have a dedicated help desk where we provide support services for our premium plugins. Please note that it may be 24-48 hours before we respond to new tickets…
- [Why Am I Being Told My License Key is Out of Installs?](https://docs.nexcess.com/software/the-events-calendar/why-am-i-being-told-my-license-key-is-out-of-installs.md): Upon entering a license key into its corresponding license key field in your WordPress site's settings, you may be met with a notice that says you're out of ins…
- [Do You Provide Discounts if I Purchase Multiple Products?](https://docs.nexcess.com/software/the-events-calendar/bundle-discounts.md): The quick answer: Yes! The detailed answer is that we offer discounts on products we've bundled together, where you can save up to 25% off the package. These ar…
- [Do You Provide Discounts if I Purchase Multiple Products?](https://docs.nexcess.com/software/the-events-calendar/bundle-discounts-legacy.md): The quick answer: Yes! The detailed answer is that we offer discounts on products we've bundled together, where you can save up to 25% off the package. These ar…
- [Can I Try the Plugins Before Buying Them?](https://docs.nexcess.com/software/the-events-calendar/do-you-have-a-demo-examples-i-can-see-or-trial-licenses.md): To explore the full potential of our premium plugins, we invite you to visit our demo page. There, you can experience firsthand how these powerful tools can enh…
- [Downgrading WordPress](https://docs.nexcess.com/software/the-events-calendar/downgrading-wordpress.md): Downgrading your WordPress site to a previous version can be necessary when encountering compatibility issues with themes or plugins after an update. However, i…
- [How We Handle Bugs: Tracking and Resolving Issues Explained](https://docs.nexcess.com/software/the-events-calendar/how-we-handle-bugs-tracking-and-resolving-issues-explained.md): Have you ever wondered what happens when you write in with a possible bug report and we have confirmed it's an issue? In this article we'll go over a little bit…
- [How Can I Ask a Question Before Making a Purchase?](https://docs.nexcess.com/software/the-events-calendar/pre-sales-questions.md): Curious about one of our products? We'd be happy to answer any questions you have. Please head over to our Support Page and submit your question there. If you a…
- [Can I Hire Your Team to Customize My Calendar?](https://docs.nexcess.com/software/the-events-calendar/custom-development.md): Need help taking your calendar to the next level? When it comes to advanced customizations and third-party integrations, sometimes the best path forward is hiri…
- [Do You Offer Phone Support?](https://docs.nexcess.com/software/the-events-calendar/why-we-dont-offer-phone-support.md): We have a dedicated support team of more than a dozen people who are available via our Help Desk.  We want to do our best to help you with comments, questions,…
- [Who Should Buy the Subscription, the Client or the Developer?](https://docs.nexcess.com/software/the-events-calendar/who-should-buy-the-subscription-the-client-or-the-developer.md): Say that you've hired a developer to work on your website, and you're wondering about who should buy the subscription. Should you buy it, or should the develope…