---
title: "Get Help"
source: "https://docs.nexcess.com/category/get-help/"
description: "Includes Free Support Resources, Share site access with support through TrustedLogin, Why the ‘Destination Folder Already Exists’ Error Happens in WordPress and How to Fix It, Sharing Your System Information and Priority support through the TEC Help Hub. 13 articles."
taxonomy: "category"
articles: "13"
---

# Get Help

Includes Free Support Resources, Share site access with support through TrustedLogin, Why the ‘Destination Folder Already Exists’ Error Happens in WordPress and How to Fix It, Sharing Your System Information and Priority support through the TEC Help Hub. 13 articles.

## Articles

- [Free Support Resources](https://docs.nexcess.com/software/the-events-calendar/free-support-resources.md): We strive to provide our users with the best experience possible. As such, we’ve made several resources available to help you out. Tutorials Whether you’re look…
- [Share site access with support through TrustedLogin](https://docs.nexcess.com/software/the-events-calendar/trustedlogin.md): What is TrustedLogin? TrustedLogin is a secure mechanism that allows you to temporarily grant support access to your site without having to share usernames or p…
- [Why the ‘Destination Folder Already Exists’ Error Happens in WordPress and How to Fix It](https://docs.nexcess.com/software/the-events-calendar/destination-folder-already-exists-resolved.md): When updating or installing The Events Calendar or our other plugins, you might encounter a frustrating error message: "Destination Folder Already Exists." This…
- [Sharing Your System Information](https://docs.nexcess.com/software/the-events-calendar/sharing-your-system-information.md): Our support team will often ask you to share your system information. This is a quick and thorough way for us to see the details of your site's setup, which is…
- [Priority support through the TEC Help Hub](https://docs.nexcess.com/software/the-events-calendar/priority-support-through-the-tec-support-hub.md): Working on your site and need some help? You can chat with our AI chatbot or get connected to a live human from our support team, right from within your WordPre…
- [How to Capture JavaScript Errors Using Your Browser’s Developer Tools](https://docs.nexcess.com/software/the-events-calendar/how-to-see-a-javascript-console-error-on-your-site.md): When you're troubleshooting an issue on calendar views or single pages, one of the most important diagnostic tools is your browser’s JavaScript Console. This co…
- [How to Get the Fastest Support](https://docs.nexcess.com/software/the-events-calendar/how-to-get-the-fastest-support.md): All active subscriptions include access to premium support. To receive the fastest response from our team, please follow these steps before submitting your supp…
- [How to Uninstall a WordPress Plugin](https://docs.nexcess.com/software/the-events-calendar/how-to-uninstall-a-wordpress-plugin.md): Of course, we hope you'll love using The Events Calendar and always use our plugin, but we understand that situations come up where you'll need to uninstall a W…
- [Accessing Support](https://docs.nexcess.com/software/the-events-calendar/accessing-support.md): Every active license subscription for The Events Calendar products comes with prioritized support from our team. But even if you do not have an active license f…
- [Resolved: “Managed By Host” Error Prevents Plugin Update](https://docs.nexcess.com/software/the-events-calendar/resolved-managed-by-host-error-prevents-plugin-update.md): When trying to update your The Events Calendar plugins to their latest versions, you may see the error "Managed by Host," which prevents you from upgrading dire…
- [How We Handle Bugs: Tracking and Resolving Issues Explained](https://docs.nexcess.com/software/the-events-calendar/how-we-handle-bugs-tracking-and-resolving-issues-explained.md): Have you ever wondered what happens when you write in with a possible bug report and we have confirmed it's an issue? In this article we'll go over a little bit…
- [Do You Offer Phone Support?](https://docs.nexcess.com/software/the-events-calendar/why-we-dont-offer-phone-support.md): We have a dedicated support team of more than a dozen people who are available via our Help Desk.  We want to do our best to help you with comments, questions,…
- [WordPress.org Support Forums](https://docs.nexcess.com/software/the-events-calendar/community-forums.md): A number of our core plugins are freely available on WordPress.org. In each case, there is also a community forum where you can ask questions and get help from…