---
title: "Troubleshooting"
source: "https://docs.nexcess.com/category/troubleshooting/"
description: "Includes Troubleshooting Permalinks and Slugs, Troubleshooting Subscribe and Export on The Events Calendar, Troubleshooting Event Tickets, When Add-On Features of The Events Calendar Don’t Work and Troubleshooting Events Shortcodes. 67 articles."
taxonomy: "category"
articles: "67"
---

# Troubleshooting

Includes Troubleshooting Permalinks and Slugs, Troubleshooting Subscribe and Export on The Events Calendar, Troubleshooting Event Tickets, When Add-On Features of The Events Calendar Don’t Work and Troubleshooting Events Shortcodes. 67 articles.

## Articles

- [Troubleshooting Permalinks and Slugs](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-permalinks.md): WordPress has a flexible system of URL slugs, permalinks, custom post types (CPTs), and taxonomies. The Events Calendar (TEC) builds on top of this, adding its…
- [Troubleshooting Subscribe and Export on The Events Calendar](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-subscribe-export.md): Our plugins provide a handy feature that enables you and your users to subscribe to the calendar with popular services, keeping everyone informed about all your…
- [Troubleshooting Event Tickets](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-event-tickets.md): This article covers the most common issues with Event Tickets and RSVPs not displaying or behaving as expected, as well as explanations for specific error messa…
- [When Add-On Features of The Events Calendar Don’t Work](https://docs.nexcess.com/software/the-events-calendar/when-add-on-features-of-tec-dont-work.md): Add-ons for The Events Calendar unlock powerful features, community submissions, recurring events, filter bar, etc. But sometimes those add-ons don’t function p…
- [Troubleshooting Events Shortcodes](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-shortcodes.md): Shortcodes are a handy way to display your calendar on different pages of your site. However, after plugin updates or changes to your website, they might stop w…
- [Troubleshooting Ticket Emails Issues](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-ticket-emails.md): If you’re using our Event Tickets or Event Tickets Plus plugin and your customer purchases a ticket from your website, several emails should go out: You should…
- [Troubleshooting Events Template Overrides](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-template-overrides.md): This article covers two closely related problems: template overrides that aren't taking effect, and display or layout issues that appear after a theme or plugin…
- [Troubleshooting Payments and Checkout with Tickets Commerce](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-tickets-purchases.md): Tickets Commerce is relatively easy to set up, but sometimes there are snafus along the way. Let's go over some of the most common issues and how you can fix th…
- [Troubleshoot with WordPress admin-ajax.php Requests and Responses](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-with-wordpress-admin-ajax-php-requests-and-responses.md): admin-ajax.php is a core WordPress file located in the wp-admin directory. It acts as a central endpoint for all AJAX requests coming from your WordPress front-…
- [Troubleshooting Event Tickets with WooCommerce](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-woocommerce.md): Fixing Misaligned Columns on the WooCommerce Edit Order Screen Have you noticed that the columns on your WooCommerce order details page are misaligned after ins…
- [Troubleshooting 502 and 503 Errors with The Events Calendar](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-502-errors.md): 502 Bad Gateway Errors A “502 Bad Gateway” (or sometimes “502 Proxy Error”) is an HTTP status code indicating that a server functioning as a gateway or proxy re…
- [Fixing HTTP 404 Errors](https://docs.nexcess.com/software/the-events-calendar/fix-404-errors.md): If you're seeing 404 errors related to The Events Calendar, the right solution depends on what kind of 404 you're dealing with. This article covers three distin…
- [Fixing Missing Events on the Calendar](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-missing-events.md): Using The Events Calendar plugin in WordPress is usually straightforward. You create events, they show up in calendar views or list views. But sometimes, you’ll…
- [Troubleshooting PDF Tickets and Ticket QR Codes](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-tickets-qr-codes.md): This article includes explanations and solutions for some of the more common issues encountered with PDF tickets and generating Ticket QR codes. Fixing “???” or…
- [Troubleshooting Promoter](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-promoter.md): Connection Issues Promoter needs to be properly and securely connected to your WordPress site at all times in order to work correctly. On your end, that means m…
- [Troubleshooting the Event Tickets Plus App](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-tickets-app.md): This article addresses possible issues with checking attendees in via QR code and/or the Event Tickets Plus App. Common Issues One of the steps was missed durin…
- [Troubleshooting Event Imports](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-imports.md): Importing events with Event Aggregator is usually painless — but when something goes wrong, the failure mode matters. This article covers the most common import…
- [Troubleshooting CORS and Mixed Content Errors with The Events Calendar](https://docs.nexcess.com/software/the-events-calendar/fix-content-errors.md): Mixed Content or HTTPS Issues If your website is showing a “Not Secure” warning or your events page isn't loading styles or scripts correctly after switching to…
- [Troubleshooting Google Maps](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-google-maps.md): Is your website unable to load Google Maps or do you see events located in the ocean off the coast of Africa? These are a few of the common Google Maps issues t…
- [Troubleshooting The Events Calendar Views](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-calendar-views.md): Calendar Page Shows the Event Title If the page title has taken on the title of the first event, there are a few things you can do to fix it. Please note that t…
- [Resolving the “Allowed memory size exhausted” notice in WordPress](https://docs.nexcess.com/software/the-events-calendar/resolved-allowed-memory-size-exhausted.md): "PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 655360 bytes) in /www/site1/public/wp-includes/class-wp-objec…
- [How to find and share slow database queries in WordPress](https://docs.nexcess.com/software/the-events-calendar/how-to-find-and-share-slow-database-queries-in-wordpress.md): When your WordPress site feels slow, it’s often challenging to know why it's happening. When experiencing performance issues with plugins or themes, such as slo…
- [Troubleshooting Assigned Seating for Event Tickets](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-assigned-seating.md): Should you encounter any issues while using Seating add-on, here are some troubleshooting tips that should help you resolve the problem. If you are having troub…
- [How to Set Up a Staging Site for your WordPress Website with WP Staging Plugin](https://docs.nexcess.com/software/the-events-calendar/how-to-set-up-a-staging-site-for-your-wordpress-website.md): You can easily set up a staging site for your WordPress website using the WP STAGING WordPress Backup Plugin. 💡Important Notice: Before creating a staging site…
- [Resolved: Your license validation request is missing a valid domain](https://docs.nexcess.com/software/the-events-calendar/resolved-your-license-validation-request-is-missing-a-valid-domain.md): Are you getting this error message when visiting the Licenses page under Events → Settings → Licenses? When visiting the Licenses page or when entering a new li…
- [Common Installation Issues](https://docs.nexcess.com/software/the-events-calendar/troubleshooting-the-most-common-installation-issues.md): Are you having trouble installing one of our plugins? Don't worry, we can help! We're going to take a look at some common problems that pop up from time to time…
- [Share site access with support through TrustedLogin](https://docs.nexcess.com/software/the-events-calendar/trustedlogin.md): What is TrustedLogin? TrustedLogin is a secure mechanism that allows you to temporarily grant support access to your site without having to share usernames or p…
- [Troubleshooting the Events Admin](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-event-admin.md): Compressed Event Columns in the Event Admin List We frequently receive inquiries from customers regarding events displaying strangely in the backend, under the…
- [Conflict Testing With the Health Check Plugin](https://docs.nexcess.com/software/the-events-calendar/conflict-testing-with-the-health-check-plugin.md): Doing a conflict test on your live site may not always be possible since it will effect how the live site looks for users. In these cases, we suggest testing on…
- [Fixing Events That Show the Date January 1, 1970](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-date-error.md): If you’re seeing your event dates appear as January 1, 1970, you’re not alone, and you're definitely not doing anything wrong. This is a common issue that can h…
- [How to Fix the WordPress White Screen of Death (WSOD)](https://docs.nexcess.com/software/the-events-calendar/how-to-fix-the-wordpress-white-screen-of-death-wsod.md): The White Screen of Death (WSOD) is a common WordPress issue where your website displays a blank white screen instead of loading properly. This can be caused by…
- [Solved: Key Validation Server is not Available](https://docs.nexcess.com/software/the-events-calendar/key-validation-server-is-not-available.md): On occasion, when you enter your license key under the Events > Settings > Licenses tab for one of our plugins, you might get a notification that says: "Sorry,…
- [Troubleshooting: Our Premium plugins not automatically activated after an update](https://docs.nexcess.com/software/the-events-calendar/troubleshooting-our-premium-plugins-not-automatically-activated-after-an-update.md): If you've noticed that a plugin doesn’t appear active immediately after the update, we understand how concerning and disruptive that can be, especially when you…
- [Fixing an Empty Events Calendar After Switching Hosts](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-empty-calendar.md): This issue often arises after migrating a website to a new host, which can result in missing database tables or problems with the API path used to load events.…
- [Solving the “Discovered – currently not indexed” Notice on Google Search Console with The Events Calendar](https://docs.nexcess.com/software/the-events-calendar/how-to-solve-warning-on-google-search.md): When creating your events with The Events Calendar and Events Calendar Pro, you'll likely want those events to appear when users search for you on a popular sea…
- [Troubleshooting Community Events](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-community.md): "There was a problem saving your Event, please try again." Error You may receive reports from users that they encounter the following error upon submitting even…
- [How to Find and Share Your System Information](https://docs.nexcess.com/software/troubleshooting/how-to-find-and-share-your-system-information.md): What is System Information? System Information (or a System Status Report) is a diagnostic snapshot of your WordPress installation and hosting environment. As a…
- [How to Set Up a Staging Site for Your WordPress Website](https://docs.nexcess.com/software/troubleshooting/setup-wordpress-staging-site.md): What is a Staging Site? A staging site is a private, exact replica of your live production website. It serves as a safe testing sandbox where you can install up…
- [Registration Form Hangs](https://docs.nexcess.com/software/kadence/restrict-content-pro/registration-form-hangs.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [PHP Version 5.3 or Later Required Message](https://docs.nexcess.com/software/kadence/restrict-content-pro/php-version-5-3-or-later-required-message.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [PayPal Error 10220 – SoftDescriptor](https://docs.nexcess.com/software/kadence/restrict-content-pro/paypal-error-10220-softdescriptor.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [Password Reset Links Aren’t Working](https://docs.nexcess.com/software/kadence/restrict-content-pro/password-reset-links-arent-working.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [“Missing Payment ID” Error During Registration](https://docs.nexcess.com/software/kadence/restrict-content-pro/missing-payment-id-error-during-registration.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [Members Remain Pending](https://docs.nexcess.com/software/kadence/restrict-content-pro/members-remain-pending.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [Manually Install Free Restrict Content Plugins/Addons from WordPress](https://docs.nexcess.com/software/kadence/restrict-content-pro/manually-install-free-restrict-content-plugins-addons-from-wordpress.md): If you find that you are not able to update your free WordPress.org hosted plugin with the standard WordPress update features, this guide will help you do so ma…
- [Manual Payment Creation Failed](https://docs.nexcess.com/software/kadence/restrict-content-pro/manual-payment-creation-failed.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [Import CSV – How to fix date discrepancies](https://docs.nexcess.com/software/kadence/restrict-content-pro/import-csv-how-to-fix-date-discrepancies.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [Free Members Can View Premium Content](https://docs.nexcess.com/software/kadence/restrict-content-pro/free-members-can-view-premium-content.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [Fatal Error – Stripe needs the Multibyte String PHP extension](https://docs.nexcess.com/software/kadence/restrict-content-pro/fatal-error-stripe-needs-the-multibyte-string-php-extension.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [Enable Debug Mode To Help With Troubleshooting](https://docs.nexcess.com/software/kadence/restrict-content-pro/enable-debug-mode-to-help-with-troubleshooting.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [Emails Not Being Sent](https://docs.nexcess.com/software/kadence/restrict-content-pro/emails-not-being-sent.md): Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…
- [The Image Swap Effect Is Not Working](https://docs.nexcess.com/software/kadence/iconic/image-swap/the-image-swap-effect-is-not-working.md): Coming soon: Iconic Image Swap is becoming part of Kadence Shop Kit. You may see both names used while we update the product, documentation, and customer experi…
- [Which plugins are compatible with Image Swap for WooCommerce?](https://docs.nexcess.com/software/kadence/iconic/image-swap/plugins-compatible-with-image-swap-for-woocommerce.md): Coming soon: Iconic Image Swap is becoming part of Kadence Shop Kit. You may see both names used while we update the product, documentation, and customer experi…
- [Troubleshooting WordPress Errors on Events](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-wordpress-errors.md): Are you getting crazy-looking error messages from The Events Calendar? Here are some of the common errors you might encounter and what they mean. Click the mess…
- [What to Do if WordPress Is Stuck in “Maintenance Mode” After Update](https://docs.nexcess.com/software/the-events-calendar/what-to-do-if-wordpress-is-stuck-in-maintenance-mode-after-update.md): When you update a plugin, WordPress temporarily puts your site into maintenance mode. This mode prevents visitors from seeing incomplete or broken pages during…
- [Uploading Unsupported File Types](https://docs.nexcess.com/software/the-events-calendar/resolved-sorry-you-are-not-allowed-to-upload-this-file-type.md): The message “Sorry, you are not allowed to upload this file type” appears when you try to upload a file with an extension that WordPress, by default, may not al…
- [Troubleshooting Eventbrite Tickets](https://docs.nexcess.com/software/the-events-calendar/troubleshoot-eventbrite.md): "Eventbrite token is not valid" error message Users may occasionally experience the message error "invalid Eventbrite token" when we are importing events and ti…
- [Plugin Installed but Features Are Missing](https://docs.nexcess.com/software/the-events-calendar/plugin-installed-but-features-are-missing.md): If you've installed one of our premium plugins but some features are missing or not working as expected, then this is often a quick fix. Below are the two most…
- [Priority support through the TEC Help Hub](https://docs.nexcess.com/software/the-events-calendar/priority-support-through-the-tec-support-hub.md): Working on your site and need some help? You can chat with our AI chatbot or get connected to a live human from our support team, right from within your WordPre…
- [How to Capture JavaScript Errors Using Your Browser’s Developer Tools](https://docs.nexcess.com/software/the-events-calendar/how-to-see-a-javascript-console-error-on-your-site.md): When you're troubleshooting an issue on calendar views or single pages, one of the most important diagnostic tools is your browser’s JavaScript Console. This co…
- [How to Enable Debugging in WordPress](https://docs.nexcess.com/software/the-events-calendar/how-to-enable-debugging-in-wordpress.md): Enabling debugging in WordPress is a great troubleshooting step to help you see what's going on with your website. This is best done on a staging site or tempor…
- [Account Support for The Events Calendar on WordPress.com](https://docs.nexcess.com/software/the-events-calendar/account-support-for-the-events-calendar-on-wordpress-com.md): Before continuing, please make sure that you have visited theeventscalendar.com/support/ before contacting support, as it contains an assortment of links to gui…
- [Resolved: “Managed By Host” Error Prevents Plugin Update](https://docs.nexcess.com/software/the-events-calendar/resolved-managed-by-host-error-prevents-plugin-update.md): When trying to update your The Events Calendar plugins to their latest versions, you may see the error "Managed by Host," which prevents you from upgrading dire…
- [How to Fix Common WordPress Database Connection Errors](https://docs.nexcess.com/software/the-events-calendar/how-to-fix-common-wordpress-database-connection-errors.md): If you’ve encountered the "Error Establishing a Database Connection" message on your WordPress site, don’t panic. This error occurs when WordPress is unable to…
- [How We Handle Bugs: Tracking and Resolving Issues Explained](https://docs.nexcess.com/software/the-events-calendar/how-we-handle-bugs-tracking-and-resolving-issues-explained.md): Have you ever wondered what happens when you write in with a possible bug report and we have confirmed it's an issue? In this article we'll go over a little bit…
- [Browser Support](https://docs.nexcess.com/software/the-events-calendar/what-browsers-do-you-support.md): All our plugins should work with the latest versions of Chrome, Safari, Firefox, and Opera, along with Microsoft's Edge. Our plugins use HTML5, CSS3, and JavaSc…
- [System Requirements](https://docs.nexcess.com/software/the-events-calendar/what-are-the-system-requirements-for-your-plugins.md): Each of our plugins has its own system requirements but in general, this is what they expect: PHP 7.4 and above WordPress 6.6 and above WordPress.org has some g…