---
title: "Manage Client Accounts in Cloud Sites"
source: "https://docs.nexcess.com/hosting/cloud-sites/account-management/manage-client-accounts-in-cloud-sites/"
description: "Learn how to manage Client Accounts in Cloud Sites. This guide covers suspending accounts, changing passwords, updating contacts, and adding sites."
vertical: "Hosting"
date: "2024-03-04"
last_modified: "2026-07-23"
---

# Manage Client Accounts in Cloud Sites

Once you’ve created a client account, you can make changes to your client information as needed. This article will walk you through common changes you might make to your client accounts:

- [Suspending and activating client accounts](#Suspend)
- [Changing a client account password](#Password)
- [Changing an organization name](#OrgName)
- [Creating a new organizational contact](#Contact)
- [Changing client information](#Info)
- [Creating a website](#Create)

Before you start editing your client accounts, use the Cloud Sites control panel to navigate to the account you want to edit.

1. Log into your [Cloud Sites account](https://portal.nexcess.com/).
2. In the top navigation, click on **Accounts**. You’ll see a list of all the client accounts you’ve created. Click on the account you want to edit.  
    ![account home page](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_6VWfN4.png)

## Suspending and Activating Client Accounts

You can suspend and activate a client’s websites immediately as necessary.

1. In the **Account Details** section, click the ![pencil icon](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_Ep8K0t.png) icon next to **Status**.  
    ![pencil icon highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_nfJyZw.png)
2. Use the radio buttons to select **Suspended** to suspend the account or **Active** to unsuspend the account.  
    ![active and suspended account toggle](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_M1gArk.gif)
3. Click **Update Status**.

| ### **Note:** |
|---|
| Upon activation, client(s) will access their respective portals at the following URL: [www.websitesettings.com](https://www.websitesettings.com) |

## Changing a Client Account Password

1. In the **Account Details** section, click the ![lock icon](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_1Gto6r.png) icon next to **Username**.  
    ![lock icon highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_9orwmY.png)
2. Enter and confirm a new password.  
    ![password confirmation](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_xFwoEM.gif)
3. Click **Update Password**.

## Changing an Organization Name

1. In the **Account Details** section, click the ![pencil](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_SEtjbT.png) icon next to **Organization**.  
    ![change client name](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_m3n273.png)
2. Enter a new organization name.  
    ![organization name](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_ijoHt2.gif)
3. Click **Update Organization Name**.

## Creating a New Organizational Contact

1. Click on **Contacts** to expand the **Contacts** section.
2. Click on **Create Contact**.  
    ![create contact button highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_UfJ1yR.png)
3. Select the **Type** of contact using the dropdown menu. The available types are:  
      
    
    - Technical
      
    - Administrative
      
    - Billing
      
    
      
    ![type of contact highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_aWzvAN.png)
4. Enter the necessary contact information.  
    ![contact information](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_WOOFh5.png)
5. Once you’ve entered your client’s contact information, click **Create New Contact**.

## Changing Client Information

1. Click on **Contacts** to expand the **Contacts** section.
2. Click the ![gear](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_W6UQmh.png) icon next to the client name and click the information you want to change. These options are:  
      
    
    - Change Name
      
    - Change Address
      
    - Change Phone
      
    - Change Email
      
    
      
    ![changing contact info](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_Jh221w.gif)
3. Fill out the fields with the updated client information. Then, click **Update Client**.  
    ![update client information](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_69uOOI.png)

## Creating a Website

1. Click on **Websites** to expand the **Websites** section.
2. Click **Create Website**.  
    ![create a site button highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_AS8T72.png)
3. Enter a **Domain** name.  
    ![creating a website](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_PfOr6I.gif)
4. If you want to immediately install WordPress, use the **Application** dropdown menu to select **WordPress**. Then, use the dropdown menu to choose a **Framework** for your website.  
    ![choosing a technology](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_O9c28N.gif)
5. Click **Create New Website**.