---
title: "Adding a Mailbox in Premium Business Email"
source: "https://docs.nexcess.com/hosting/email/premium-business-email/adding-a-mailbox-in-premium-business-email/"
description: "For Premium Business Email, add mailboxes individually or in bulk using a CSV/Excel file. This article focuses on adding a single mailbox."
vertical: "Hosting"
date: "2024-03-04"
last_modified: "2026-07-02"
---

# Adding a Mailbox in Premium Business Email

With your Premium Business Email (PBE) account, you can add one mailbox at a time, or add multiple mailboxes using a CSV or Microsoft Excel File. In this article, we will walk through adding a single mailbox. If you want to add multiple mailboxes, see our article [Adding Multiple Mailboxes in Premium Business Email](https://docs.nexcess.com/hosting/email/premium-business-email/adding-multiple-mailboxes-in-premium-business-email/)

Watch this video or scroll down for further instructions:

1. Use the link to login to your [Premium Business Email Control Panel](https://managemail.liquidweb.services) or click on **Email Control Panel** in your Business Email Dashboard.

![email control panel link highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_40SnXy.png)

2. From the Email Hosting Home page, click on the **Mailboxes** link for PBE.

![mailbox link in hosted email](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_sKLRet.png)

3. Click on the **Add Mailbox** button in the **Email Accounts** home page.

For Premium Business Email  
![add mailbox button](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_PI4ZIc.webp)

4. In the **General** tab, fill out the users first and last name, this will populate the Display Name. If you want their name to display differently in the company directory, you can enter a different display name. Next, enter the username (email address) and password.  
    | ### **Display Name:** |
    |---|
    | The Display Name will not change the email address for the user, if you want to create an alias please see our article [Creating an Email Alias in Premium Business Email](https://www.liquidweb.com/help-docs/creating-an-email-alias-in-premium-business-email/). |
    
    ![gif showing user info being entered](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_Gwowhu.webp)
5. You can manage the directories they are visible to in the **Directory Services** section. Make them visible to your company directory or address list by checking the box next to the directory.
6. The second tab is **Contact Info**, and just like it sounds, it houses all the information to contact the user. Enter their name, organization, department, mailing address and phone numbers.

![contact info tab](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_H792fV.webp)

| ### **Custom ID:** |
|---|
| One section to point out in this tab, is the Custom ID. This section allows you to choose and enter a custom name or number to tie the mailbox to external systems and allow for you to search for the user by their ID.   ![custom ID section highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_jUXyRN.webp) |