---
title: "Premium Business Email Chat Feature"
source: "https://docs.nexcess.com/hosting/email/premium-business-email/premium-business-email-chat-feature/"
description: "Communicate quickly using the Premium Business Email webmail chat. Learn how to manage your status, add buddies, and pop out the chat window."
vertical: "Hosting"
date: "2024-03-04"
last_modified: "2026-07-20"
---

# Premium Business Email Chat Feature

Inside your webmail mailbox is a chat feature. This allows you to chat with people within your domain, making it easier and quicker than email to send short notes and have small conversations. Let’s take a look at how to open and chat within Premium Business Email webmail!

1. Log into your [webmail mailbox](https://webmail.liquidweb.services).
2. From the menu at the top of the page, click on **Chat** to open the chat window.  
    ![chat button highlighted in menu](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_FPqtSD.png)
3. A list of contacts within the domain will show.  
    ![chat window open showing contacts](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_NujCGb.png)
4. Use the menu to put yourself online and active within chat. This will allow others to see you and chat with you.  
    | ### **Chat Status** |
    |---|
    | You can change your status using the menu. Set yourself to Available, Unavailable, Away, or Offline. |
    
    ![chat availability showing](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_IPzrYJ.png)
5. You can add any of your contacts as a Buddy, just click the **Add Buddy** button at the bottom of the chat window.  
    ![add buddy link highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_Xj3YHa.png)
    - To add a buddy, enter their email in the pop-up that appears when you click the **Add Buddy** link.  
        ![add buddy popup](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_8cgJ2W.png)
    - Click **Add** to add them to your buddy list.  
        ![add button highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_uMRIR6.png)
6. When you click on a name to chat with them, a separate pop-up will appear.  
    ![gif showing chat window pop out](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_N4X462.gif)| ### **Chat Screen Pop-out** |
    |---|
    | You can allow the chat screen to travel outside the browser window by clicking the arrow at the top of the chat pop-up. This allows you to move the window to a spot on your screen so you can always see it.   ![chat screen pop-out highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_AcZMZF.png)   ![chat box popped out in screen](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_VaHild.png) |

There you have it, easy chatting with coworkers and colleagues from your webmail!