---
title: "Recovering a Forgotten Password or Username"
source: "https://docs.nexcess.com/hosting/portal/account/account-security/account-recovery/"
description: "Forgot your Liquid Web password? Learn how to reset your password or recover a lost username quickly via the portal.liquidweb.com portal."
vertical: "Hosting"
date: "2024-06-21"
last_modified: "2026-07-02"
---

# Recovering a Forgotten Password or Username

## Introduction

Managing credentials can be difficult. If you have **forgotten your password** or lost your username, you can use the self-service tools on the login page to regain access immediately. This guide walks you through the account recovery process for the [**portal.liquidweb.com**](https://portal.liquidweb.com/) Portal.

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## Prerequisites

- Access to the email address associated with your Liquid Web account.

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## Step-by-Step Instructions

### Resetting a Forgotten Password

If you know your username but cannot remember your password, follow these steps:

1. Navigate to the login page at **[portal.liquidweb.com](https://portal.liquidweb.com/).**
2. Click the **Forgot Password** link located at the bottom of the screen.
3. Enter your **Username** in the field provided.
4. Click **Send Email**.
5. Check your email inbox for a password reset link and follow the prompts to create a new secure password.

### Recovering a Forgotten Username

If you do not remember the username required to log in:

1. Navigate to [portal.liquidweb.com](https://portal.liquidweb.com/).
2. Click the **Forgot Username** link at the bottom of the screen.
3. Enter your **Account Number** or the **Email Address** on file.
4. Click **Send Email**.
5. You will receive an email containing the username associated with that address.

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## **Troubleshooting Recovery Emails** 

If you do not receive the recovery email within a few minutes:

- **Check Spam/Junk:** Ensure the email was not filtered by your provider.
- **Allowlist Us:** Add `support@liquidweb.com` to your safe sender list.
- **Contact Support:** If you no longer have access to the email address on file, you must contact **[Liquid Web Support](https://portal.liquidweb.com/support/mycases)** for identity verification.

---

## Related Articles

- [**Log into Liquid Web Using Google SSO**](https://docs.nexcess.com/hosting/portal/account/log-into-liquid-web-using-google-sso/)
- **[Account Management  ](https://docs.nexcess.com/hosting/portal/account/)**
- [**Liquid Web Portal**](https://docs.nexcess.com/hosting/portal/)