---
title: "Report Updated Server Passwords"
source: "https://docs.nexcess.com/hosting/portal/servers/report-updated-server-passwords/"
description: "Report any changes with your server's root password to avoid locking out our Support team from working on your server."
vertical: "Hosting"
date: "2024-03-04"
last_modified: "2026-07-31"
---

# Report Updated Server Passwords

Without updated login credentials, our Support team may have difficulty accessing your server to begin working on your support case. By updating your Liquid Web account whenever you change your password, you improve our Support team’s effectiveness in assisting you.

NoteThis process updates our records to allow access to your server in order to provide support, it does not change your server’s password.

1. Navigate to the **[My Servers](https://portal.nexcess.com/servers/)** page, then click the server’s name to access its dashboard.  
    ![Select Server](https://docs.nexcess.com/wp-content/uploads/2026/06/select_server.png)
2. Click on the **three dot menu** to the right of the server name and select **Support Access** in the drop down menu.   
    ![Support Access](https://docs.nexcess.com/wp-content/uploads/2026/06/support_access.png)
3. Update the credentials our Support team can use to access your server, then click **Submit** to update our records.  
    ![Support Access Sidebar](https://docs.nexcess.com/wp-content/uploads/2026/06/support_access_sidebar.png)