--- title: "Support Center" source: "https://docs.nexcess.com/hosting/portal/support-center/" description: "Need help? Our expert support is here 24/7. Learn how to open a case or chat and get the fast assistance you need." vertical: "Hosting" date: "2025-07-17" last_modified: "2026-07-31" --- # Support Center We provide fast, friendly, and knowledgeable assistance when you need it. Whether you have a critical issue, a question about your account, or need guidance for a technical challenge, our highly-trained technicians are available around the clock by Chat or support Case (formally known as Tickets). Try searching for your solution! Before you reach out, try searching through our extensive Help Docs! You may find the answer you’re looking for. --- Support Center Articles 14 results This collection of articles is your gateway to the Liquid Web support team. - ## [Create a Support Case](https://docs.nexcess.com/hosting/portal/support-center/create-a-support-case/) Need help? Submit a support case in the Liquid Web Client Portal. Follow our step-by-step guide to report issues and get 24/7 technical assistance. [Read more: Create a Support Case](https://docs.nexcess.com/hosting/portal/support-center/create-a-support-case/) - ## [Enterprise server cluster support documentation](https://docs.nexcess.com/sites-stores/portal/support-center/management-and-support-levels/managed-applications-cluster-scope-of-support/) Review the full documentation related to Nexcess enterprise server cluster support covering the technical specifications, features, services, and architecture. [Read more: Enterprise server cluster support documentation](https://docs.nexcess.com/sites-stores/portal/support-center/management-and-support-levels/managed-applications-cluster-scope-of-support/) - ## [General hosting support documentation](https://docs.nexcess.com/sites-stores/portal/support-center/management-and-support-levels/managed-applications-scope-of-support/) Documentation of Nexcess hosting support, what to expect, and included services. Learn why Nexcess leads the industry with 24/7 expert support. [Read more: General hosting support documentation](https://docs.nexcess.com/sites-stores/portal/support-center/management-and-support-levels/managed-applications-scope-of-support/) - ## [How to find a development partner](https://docs.nexcess.com/sites-stores/portal/support-center/management-and-support-levels/find-development-partner/) Learn how to find a development partner for your web presence that you host with Nexcess, based on your budget and needs. Our website features a list of development partners for various platforms. [Read more: How to find a development partner](https://docs.nexcess.com/sites-stores/portal/support-center/management-and-support-levels/find-development-partner/) - ## [Managed application support documentation](https://docs.nexcess.com/sites-stores/portal/support-center/management-and-support-levels/managed-wordpress-scope-of-support/) Nexcess provides expert managed application support for WordPress, WooCommerce, Magento, and PHP, including security, updates, and conflict diagnosis. [Read more: Managed application support documentation](https://docs.nexcess.com/sites-stores/portal/support-center/management-and-support-levels/managed-wordpress-scope-of-support/) - ## [Open a Support Chat](https://docs.nexcess.com/hosting/portal/support-center/open-a-support-chat/) Need 24/7 technical help? Learn how to start a support chat from your My Liquid Web account to get real-time assistance from our technicians. [Read more: Open a Support Chat](https://docs.nexcess.com/hosting/portal/support-center/open-a-support-chat/) - ## [Scope of Monitoring ](https://docs.nexcess.com/hosting/portal/support-center/management-and-support-levels/scope-of-monitoring/) This article explains what monitoring entails, differences by management level, and what you can expect from support. [Read more: Scope of Monitoring ](https://docs.nexcess.com/hosting/portal/support-center/management-and-support-levels/scope-of-monitoring/) - ## [Scope of Support – Cloud Sites](https://docs.nexcess.com/hosting/portal/support-center/management-and-support-levels/scope-of-support-cloud-sites/) Learn about the support services we provide to Cloud Sites customers and which requests are out of scope. [Read more: Scope of Support – Cloud Sites](https://docs.nexcess.com/hosting/portal/support-center/management-and-support-levels/scope-of-support-cloud-sites/) 1[2](?query-0-page=2) [Next Page](/hosting/portal/support-center?query-0-page=2)