---
title: "View and Respond to Support Cases"
source: "https://docs.nexcess.com/hosting/portal/support-center/view-and-respond-to-support-cases/"
description: "View and respond to your active cases (formally tickets) via portal.nexcess.com."
vertical: "Hosting"
date: "2025-01-16"
last_modified: "2026-07-31"
---

# View and Respond to Support Cases

After [opening a Support case](https://docs.nexcess.com/hosting/portal/support-center/create-a-support-case/) (formally known as a ticket), you’ll receive updates in the [portal.nexcess.com Support Center](https://portal.nexcess.com/support/my-cases/) in addition to the email address you have on file in your Liquid Web account. View all of your current and past cases, and respond to any open (active) cases from your [Support Center](https://portal.nexcess.com/support/my-cases/).

1. Log into [portal.nexcess.com.](https://portal.nexcess.com/)
2. Click on the [Support Center](https://portal.nexcess.com/support/) tab (?) on the top right corner.![Support Center](https://docs.nexcess.com/wp-content/uploads/2026/06/support_center.jpg)
3. Click on the **[My Cases](https://portal.nexcess.com/support/my-cases/)** link in the [Support Center](https://portal.nexcess.com/support/) tab to see your currently open cases.

![](https://docs.nexcess.com/wp-content/uploads/2026/06/image-1-1.png)3. All of your cases are displayed in your [**Cases**](https://portal.nexcess.com/support/my-cases/) page. By default, all cases are displayed with open cases shown at the top.  
    ![Support Center Cases view](https://docs.nexcess.com/wp-content/uploads/2026/06/support_center_cases.jpg)
    - You can **sort** by “Name”, “Last Reply”, “Newest to oldest”, and “Oldest to Newest.”
    - You can **filter** by “Needs attention”, “Open”, and “Closed.”

5. Click on a case in order to view it, respond back to support, add watchers, attach files, or change the status.  
    ![Support Center Case View](https://docs.nexcess.com/wp-content/uploads/2026/06/support_center_case_view.jpg)