---
title: "Viewing Liquid Web Service Statuses"
source: "https://docs.nexcess.com/hosting/portal/viewing-liquid-web-service-statuses/"
description: "Troubleshoot server issues by checking the Liquid Web status page. Confirm if a service is down or if it's another problem."
vertical: "Hosting"
date: "2024-03-04"
last_modified: "2026-07-23"
---

# Viewing Liquid Web Service Statuses

You can read about our SLA’s and service goals in our [Terms of Service](https://www.liquidweb.com/about-us/policies/). But sometimes, problems happen. Don’t fear! You can check the status of all our [services online](https://status.nexcess.com/). Checking the status will help you troubleshoot to determine if a service is really down or if another issue is preventing you from reaching your sites and servers.

## Liquid Web Status

1. Navigate to [https://status.nexcess.com/](https://status.nexcess.com/) in your browser.
2. Here you will see all Liquid Web services and their status.  
    ![status home page](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_N9mjPD.png)
3. If there is an immediate issue causing downtime, you will see it posted at the top of the page.  
    ![status page showing current issue at top](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_2tnfWX.png)
4. Additional maintenance and update notifications will be listed below the service statuses.  
    ![additional notice under status](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_ARME5G.png)
5. Past events will be listed at the bottom of the page.  
    ![past incidents showing](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_5uzGRx.png)

| ### **Note:** |
|---|
| You can subscribe to receive email notifications when any warning, change in status, or update is posted by clicking the **Subscribe to Updates** button at the top of the page. Just enter your email address and you will get email notifications whenever we create or update an incident. ![subscription link](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_wQfXln.png) |

## Cloud Sites Status

Cloud Sites provides its own statuses, separate from the other Liquid Web services. Follow the steps below to view your Cloud Sites service statuses.

1. Navigate to [https://status.nexcess.com/](https://status.nexcess.com/) in your browser.
2. Click the **Cloud Sites Status** button at the top of the page.  
    ![cloud sites status button highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_rqqrq7.png)
3. You will see a listing of the services and their status. If there is an immediate issue causing downtime, you will see it posted at the top of the page.  
    ![cloud sites status page home](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_g3i0gQ.png)
4. Additional maintenance and update notifications will show below the service statuses.  
    ![cloud sites updates showing highlighted](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_wCgclJ.png)
5. Past events will be listed at the bottom of the page.  
    ![cloud sites past incidents list](https://docs.nexcess.com/wp-content/uploads/2026/06/help.liquidweb.com_BsUakb.png)