--- title: "Support" source: "https://docs.nexcess.com/learn/support/" description: "Includes User Level Support Passphrases, Scope of Support – Cloud Sites, Troubleshooting: Recover a Deleted Premium Business Email Mailbox, Liquid Web Monitoring and Feedback, Feature Requests, and Suggestions. 19 articles." taxonomy: "lw_resource_category" articles: "19" --- # Support Includes User Level Support Passphrases, Scope of Support – Cloud Sites, Troubleshooting: Recover a Deleted Premium Business Email Mailbox, Liquid Web Monitoring and Feedback, Feature Requests, and Suggestions. 19 articles. ## Articles - [User Level Support Passphrases](https://docs.nexcess.com/hosting/portal/support-center/user-level-support-passphrases.md): To enhance account security, Liquid Web is implementing unique User Level passphrases for secondary users, improving support interactions. - [Scope of Support – Cloud Sites](https://docs.nexcess.com/hosting/portal/support-center/management-and-support-levels/scope-of-support-cloud-sites.md): Learn about the support services we provide to Cloud Sites customers and which requests are out of scope. - [Troubleshooting: Recover a Deleted Premium Business Email Mailbox](https://docs.nexcess.com/hosting/email/premium-business-email/troubleshooting-recover-a-deleted-premium-business-email-mailbox.md): Premium Business Email allows you to restore a deleted mailbox within 14 days of deletion. This will restore the mailbox and all its information, in the case of… - [Liquid Web Monitoring](https://docs.nexcess.com/hosting/portal/monitoring.md): Keep your servers healthy and secure. Set up alerts, view performance graphs, and get proactive insights with Liquid Web's monitoring tools. - [Feedback, Feature Requests, and Suggestions](https://docs.nexcess.com/hosting/portal/feedback-feature-requests-and-suggestions.md): Your feedback helps us improve. Learn how to easily share feature requests, suggestions, and other ideas directly with the Liquid Web team. - [Scope of Support – Windows](https://docs.nexcess.com/hosting/portal/support-center/management-and-support-levels/scope-of-support-windows.md): Learn about the support services we provide for Managed and Self-managed Windows servers, and which requests are out of scope. - [Scope of Support – Linux](https://docs.nexcess.com/hosting/portal/support-center/management-and-support-levels/scope-of-support-linux.md): Learn about the support services we provide for Managed and Self-managed Linux servers, and which requests are out of scope. - [Scope of Monitoring ](https://docs.nexcess.com/hosting/portal/support-center/management-and-support-levels/scope-of-monitoring.md): This article explains what monitoring entails, differences by management level, and what you can expect from support. - [Server Management and Support Scope](https://docs.nexcess.com/hosting/portal/support-center/management-and-support-levels.md): Explore Liquid Web's server management options. - [Open a Support Chat](https://docs.nexcess.com/hosting/portal/support-center/open-a-support-chat.md): Need 24/7 technical help? Learn how to start a support chat from your My Liquid Web account to get real-time assistance from our technicians. - [Create a Support Case](https://docs.nexcess.com/hosting/portal/support-center/create-a-support-case.md): Need help? Submit a support case in the Liquid Web Client Portal. Follow our step-by-step guide to report issues and get 24/7 technical assistance. - [Support Center](https://docs.nexcess.com/hosting/portal/support-center.md): Need help? Our expert support is here 24/7. Learn how to open a case or chat and get the fast assistance you need. - [Report Updated Server Passwords](https://docs.nexcess.com/hosting/portal/servers/report-updated-server-passwords.md): Report any changes with your server's root password to avoid locking out our Support team from working on your server. - [View and Respond to Support Cases](https://docs.nexcess.com/hosting/portal/support-center/view-and-respond-to-support-cases.md): View and respond to your active cases (formally tickets) via portal.nexcess.com. - [How to use the Nexcess support ticketing system](https://docs.nexcess.com/sites-stores/support/view-and-respond-to-cases.md): Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support categories and ticke… - [How to Contact StellarSites Support](https://docs.nexcess.com/sites-stores/stellarsites/how-to-contact-stellarsites-support.md): When something isn’t working as expected, getting help quickly matters. StellarSites offers several support options: live chat, email, and dashboard-based ticke… - [General hosting support documentation](https://docs.nexcess.com/sites-stores/portal/support-center/management-and-support-levels/managed-applications-scope-of-support.md): Documentation of Nexcess hosting support, what to expect, and included services. Learn why Nexcess leads the industry with 24/7 expert support. - [Managed application support documentation](https://docs.nexcess.com/sites-stores/portal/support-center/management-and-support-levels/managed-wordpress-scope-of-support.md): Nexcess provides expert managed application support for WordPress, WooCommerce, Magento, and PHP, including security, updates, and conflict diagnosis. - [Understanding and Managing Qmail on Your Server](https://docs.nexcess.com/hosting/email/understanding-and-managing-qmail-on-your-server.md): This guide details Qmail, a modular mail server. Learn to manage mail queues, investigate spam, and troubleshoot common issues for Plesk and InterWorx email env…