---
title: "Recovering a Forgotten Nexcess Password or Username"
source: "https://docs.nexcess.com/sites-stores/account/account-security/credentials/"
description: "Forgot your Nexcess password? Learn how to reset or recover your password quickly via the sites-portal.nexcess.com portal."
vertical: "Sites & Stores"
date: "2019-09-06"
last_modified: "2026-07-27"
---

# Recovering a Forgotten Nexcess Password or Username

## Introduction

Managing credentials can be difficult. If you have **forgotten your Nexcess password**, you can use the self-service tools on the login page to regain access immediately. This guide walks you through the account recovery process for the [**sites-portal.nexcess.com**](https://portal.nexcess.com/) Portal.

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## Prerequisites

- Access to the email address associated with your Nexcess account.

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## Step-by-Step Instructions

### **Retrieving a lost password**

1. Navigate to the [sites-portal.nexcess.com](https://sites-portal.nexcess.com/) login page.
2. **Click** the [**Forgot Password?**](https://sites-portal.nexcess.com/forgot-password/) link.
3. Type your username in the **Email** field, then **click** the **Reset** button. The username is usually the email address associated with your Nexcess account.
4. The system will send additional instructions and a link to reset your password to your email account. The link will only be active for 30 minutes. If it expires, restart this procedure.

### **Changing a password**

1. Log into your account via **[sites-portal.nexcess.com](https://portal.nexcess.com/).**
2. From the dashboard, select the drop-down list showing , then click **My Profile**.
3. In the Change Password section, enter your **Current Password**, then enter your new password in the **New Password** and **Confirm New Password** fields. Click **Save** when ready. If you require assistance generating a secure password, use the [Secure Password Generator](https://www.liquidweb.com/tools/secure-password-generator/).

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## **Troubleshooting Recovery Emails** 

If you do not receive the recovery email within a few minutes:

- **Check Spam/Junk:** Ensure the email was not filtered by your provider.
- **Allowlist Us:** Add `support@liquidweb.com` to your safe sender list.

---

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