--- title: "Flex Plan & Magento Email Configuration/Filters" source: "https://docs.nexcess.com/sites-stores/managed-magento/email-management/configuration-filters/" description: "Magento or Flexible Cloud Plans allow creation of email aliases and mailboxes through the Nexcess Client Portal — where they can be configured and managed." vertical: "Sites & Stores" date: "2022-06-09" last_modified: "2026-07-23" --- # Flex Plan & Magento Email Configuration/Filters ### **Prerequisites** 1. Your [](https://web.archive.org/web/20250419183224/https://portal.nexcess.net/)[](https://sites-portal.nexcess.com/login/)[**sites-portal.nexcess.com**](https://sites-portal.nexcess.com/login/) login credentials. Click the [](https://sites-portal.nexcess.com/forgot-password/)[**Forgot Password?**](https://sites-portal.nexcess.com/forgot-password/) link on the login page if you cannot locate them. 2. An existing **Nexcess Cloud Account** using a [**Magento Hosting Plan**](https://www.liquidweb.com/magento-hosting/) or a [**Flexible Cloud Hosting Plan**](https://www.liquidweb.com/cloud-hosting/cloud-website-hosting/). See [](https://docs.nexcess.com/sites-stores/hosting-services/sites-and-stores/create-flex-plan/)[**How to create Nexcess Cloud accounts**](https://docs.nexcess.com/sites-stores/hosting-services/sites-and-stores/create-flex-plan/) for more information. 3. Your email account must already have the local mail delivery option enabled. If you need to enable local mail delivery for your domain’s email account, refer to [**How to configure a remote mail server**](https://docs.nexcess.com/sites-stores/control-panel/interworx/siteworx/email-management/remote-delivery/). ## **Getting Started with Flexible Cloud & Magento 2 Setup** With **Magento** and **Flexible Cloud Plans**, you can access the **[**SpamAssassin**](https://docs.nexcess.com/sites-stores/managed-magento/email-management/spamassassin/)** feature and additional **Flexible Cloud Plan** or **Magento** email configuration options within the **Nexcess SiteWorx Cloud Control Panel**. Let’s assume you have purchased a **Magento** or **Flexible Cloud Plan** with **Nexcess**, and you need to set up a **Magento** email. **Magento’s** email setup is simple. Just follow the guidance below. 1. Log into the **Control Panel** through [sites-portal.nexcess.com.](https://sites-portal.nexcess.com/) ## **Sections in the Control Panel** ### **Managing Domain Section** The managing domain is what you will be setting up your email for. Since **Magento** and **Flexible Cloud Plans** support multiple domains, you might want to set up email for each domain. You must choose the right domain that you will be working with. These will be listed as **CNAME** targets which can be found within the **Nexcess Client Portal** for each domain. ### **Email Section within Hosting Features** The **Email Section** shows a summary view of all the mailboxes on your plan and any aliases or groups you have created. This section enables you to create autoresponders for emails and contains a link to **Webmail**. ### **Mail Options Section within Administration** The **Mail Options** section empowers you to: - Enable or disable local mail delivery (remote setup). - Create global mail filters. - Manage spam settings (**[**SpamAssassin Configuration in the Nexcess Cloud**](https://docs.nexcess.com/sites-stores/managed-magento/email-management/spamassassin/)**). ## **Magento Email Setup** Once you have selected the correct domain you will be managing, click **Hosting features > Email > Mailboxes**. Then, the first thing you will see is a form to set up a new email address. You will need to enter the new email user (part of the email address before the @ symbol). You can enter a new password for it or have a secure password generated by clicking the **Generate** button. Depending on your plan and preferences, you can set the disk space quota for this email or leave it unlimited. The **Send copy to** field is where you can enter any email addresses you want this email address to forward to. Once you have clicked the **Add** button, the new mailbox will be created and appear in the list of **Existing Email Boxes**. You can also edit your password or forwarding email addresses using the **Edit** button. ![Email Box: Edit](https://docs.nexcess.com/wp-content/uploads/2026/06/1654806155875-email-box-edit.png)## **Magento Email Configuration** Let’s say you have noticed increased spam emails in your **Magento** email inbox. To combat the spam you are seeing, you can manage **[**SpamAssassin’s**](https://docs.nexcess.com/sites-stores/managed-magento/email-management/spamassassin/)** thresholds in the **Mail options > Spam settings** section: - **SpamAssassin Status** — This shows **SpamAssassin’s** status and enables you to start, stop, and restart the service. - **Spam Delivery** — This shows what happens to spam once **SpamAssassin** tags it. You will have two options: a. Send the spam to the **Spam** mail folder. b. Delete spam that scores higher than a certain threshold and send other spam to the **IMAP** mail account called **Spam**. - **Spam Score Threshold** — **SpamAssassin** tags and identifies messages that score above this value. Messages with lower scores will not be tagged as spam. - **Rewrite Message Subject** — **SpamAssassin** can change the subject line of messages it flags as spam, making them more visible when viewing a list of messages. **SpamAssassin** can also filter messages based on some email clients’ subject lines. - **Message Attachment Policy** — Control how **SpamAssassin** modifies the messages it tags as spam. - **Global Default Spam Preferences** — Your server admin can configure server-wide **SpamAssassin** preferences. The options you define will override any specified global preferences. - **Advanced SpamAssassin Custom** — Create custom filters for your **Magento** email. For example, if you wanted to whitelist emails from a specific domain, this is where you would do it: The **Filters** section empowers you to filter out emails coming from a particular sender (both email or domain) or containing a particular string within the subject: These emails will be blocked from even reaching your mailboxes. **Frequently asked questions** **How Do You Create a Custom Email Template in Magento 2?**Navigate to the **Admin Panel > Marketing > Communications > Email Templates** area where you manage the transactional email in **Magento 2**. Select the email template you want to edit and proceed with editing. Or you can add a new email template by pressing the **Add New Template** button. **How Do You Test Your Email Template in Magento 2?**Choose the email template that you would like to test and open it for editing. Locate the **Send Test Email** button along the top of the area where you are editing the email template. Then, click the button to start testing your email template.