---
title: "How to create and modify email accounts in Nexcess Cloud"
source: "https://docs.nexcess.com/sites-stores/managed-magento/email-management/email-accounts/"
description: "How to create email addresses, reset email passwords, and create aliases for your Nexcess Cloud account."
vertical: "Sites & Stores"
date: "2019-09-09"
last_modified: "2026-07-23"
---

# How to create and modify email accounts in Nexcess Cloud

## **Prerequisites**

- Your [sites-portal.nexcess.com](https://portal.nexcess.net/) login credentials. If you cannot locate them, click **Forgot Password?** on the login page.
- An existing Nexcess Cloud account using WordPress, WooCommerce, Magento 1 or 2. See [How to create Nexcess Cloud accounts](https://docs.nexcess.com/sites-stores/hosting-services/sites-and-stores/create-flex-plan/) for more information.

## Step by step instructions

After you create an account, you may adjust some settings, but you cannot change the email address unless you delete the old account and create a new one.

1. Log in to [sites-portal.nexcess.com](https://portal.nexcess.net/).
2. From the home page, click **Plans**.
3. Select your desired plan.
4. Click **Menu > Email**.
5. Click **Add**. ![](https://docs.nexcess.com/wp-content/uploads/2026/06/1596040789727-Add20Email20Box.png)
6. Enter your desired user name, then click **Add Mailbox**. ![](https://docs.nexcess.com/wp-content/uploads/2026/06/1596040809523-Add20a20new20mailbox20in20the20NX20portal.png)

## **Deleting email and resetting passwords**

To delete mailboxes or view and regenerate passwords, click the **menu toggle** corresponding to the desired email account.

## **Creating aliases**

1. To create an alias, select an email account, then click **Add Alias**. ![](https://docs.nexcess.com/wp-content/uploads/2026/06/1596040896258-Email20Alias20add20in20the20NX20portal.png)
2. Enter the alias email in the **Alias** field. In the **Members** field, designate one or more recipients, one per line. Click **Add Email Address** when ready. ![](https://docs.nexcess.com/wp-content/uploads/2026/06/1596040910732-Add20Email20Alias.png)
3. To update or delete the alias, click the **menu toggle** corresponding to the desired alias.

## Conclusion

Adding and managing email accounts in the portal only takes a few clicks. Create and edit email accounts, including aliases, to fit your business needs.