---
title: "Nexcess Hosting and Client Portal Guide"
source: "https://docs.nexcess.com/sites-stores/portal-overview/"
description: "Master the Nexcess Client Portal. Learn to manage billing, access site credentials, configure backups, and handle support tickets from your dashboard."
vertical: "Sites & Stores"
date: "2022-06-27"
last_modified: "2026-08-13"
---

# Nexcess Hosting and Client Portal Guide

## **Introduction**

The **Nexcess Client Portal** is the central command center for your hosting account. It is a secure, unified dashboard where you can manage every aspect of your service—from paying invoices and tracking support tickets to configuring your website environments.

This guide will walk you through how to access the portal, manage your login credentials, and navigate the dashboard features. You can log in at any time via the [login page](https://sites-portal.nexcess.com/). If you are a new user, simply use the **[Sign Up](https://sites-portal.nexcess.com/sign-up/)** option to create your account; if you are returning and have lost your credentials, use the **[Forgot Password](https://sites-portal.nexcess.com/forgot-password/)** link to reset them quickly.

## **Dashboard Overview**

| Location | What it does for you |
|---|---|
| Homepage | The dashboard homepage provides an immediate overview of your account status upon logging in. |
| Nexcess account ID and call-in PIN | Required to verify your identity for phone or chat support.  You can bypass this verification step by contacting support directly through the logged-in Client Portal. |
| Support | View and manage your active support tickets or open a new case. |
| Invoices | View your current balance. Color codes indicate payment status:  - **Green:** Paid/Current. - **Orange:** Due soon. - **Red:** Overdue/Unpaid. |
| Credit | Displays your available account credit, which is automatically applied to future invoices. |
| Status | Shows the real-time operational **[status of Nexcess services, including cloud platforms, data centers, and networks](https://status.nexcess.net/)**. |
| Account Menu (Top-Right Dropdown) | Access profile settings, security options, and team management. Menu options may vary based on your user permissions. |
| My Profile | Update your personal details, including **[email address, password](https://docs.nexcess.com/sites-stores/account/account-security/credentials/)**, name, and contact number. |
| Account Settings | Locate your specific **[Account ID and Support PIN](https://docs.nexcess.com/sites-stores/nexcess/account-id-and-pin-numbers/)** here. |
| 2-Factor Auth | **[Enable Two-Factor Authentication (2FA)](https://www.liquidweb.com/help-docs/nexcess/account/account-security/two-factor-authentication/)** to add an extra layer of security to your account login. |
| SSH Keys | **[Manage and add SSH keys](https://docs.nexcess.com/sites-stores/account/account-security/ssh-keys-for-cloud-accounts/)** to securely connect to your servers from your local computer. |
| Team Members | Manage user access. Superusers can assign specific roles:  - **Superuser:** Full access to all settings. - **Billing:** Restricted to invoices and tickets. - **Technical:** Restricted to site services and DNS.  Learn more in our **[Team Configuration Guide](https://docs.nexcess.com/sites-stores/account/account-security/configure-teams-and-permission-levels/)**. |
| API Tokens | **[Generate tokens](https://docs.nexcess.com/sites-stores/account/account-security/api-tokens/)** to allow scripts or third-party programs to interact securely with the Nexcess API. |
| Refer a Friend | Earn account credits by **[referring new customers](/sites-stores/billing/)** to Nexcess. |
| Addresses & Payment Methods | Update your **[physical addresses](https://docs.nexcess.com/sites-stores/account/account-details/)** and manage your **[stored credit cards or payment methods](https://docs.nexcess.com/sites-stores/billing/edit-billing-information-or-payment-method/)**. |
| Switch Client | **[Toggle between different Nexcess accounts](https://docs.nexcess.com/sites-stores/account/switch-accounts/)** associated with your email address. |
| **Set Default Client** | If you have access to multiple accounts, choose which one loads automatically:  1. Open the dropdown menu and select **Set Default Client**. 2. Choose your preferred account. 3. Click **Update Default Client**. |
| Feedback | Submit feature requests or vote on ideas from other customers to help improve the platform. |
| Announcements | View important updates and news regarding your hosting service. |

### **Left-Side Options Menu**

Use this sidebar to access your active services, manage hosting plans, configure DNS zones, and view SSL certificate details.

| Menu Option | What it does for you |
|---|---|
| Plans | Access your **[Managed WordPress](https://www.liquidweb.com/wordpress-hosting/managed-wordpress/)**, **[Managed WooCommerce](https://www.liquidweb.com/woocommerce-hosting/managed-woocommerce/)**, and **[Managed Magento](https://www.liquidweb.com/magento-hosting/)** plans here and [**credentials**](https://www.nexcess.net/help/locating-your-sshsftp-credentials-for-your-nexcess-cloudaccount/) here. The number in brackets next to each service indicates how many active plans you currently have. |
| Sites | The site names created under all of your account’s plans are listed under this menu item. |
| Billing | This menu item will display a list of paid and unpaid invoices. |
| Support | View your support history or submit a new request. To open a ticket, simply click the blue +Ticket button. For detailed instructions, see our guide on **[How to use the support ticket system](https://docs.nexcess.com/sites-stores/support/view-and-respond-to-cases/)**. |
| Shared Hosting | Access your non-cloud plans, such as those hosted on shared or dedicated servers. |

### **Managed WordPress and WooCommerce Options Menu**

Managed WordPress and WooCommerce Nexcess hosting products offer more control directly through the admin panel. Click **+ Show More** to expand this menu in the Left-Side Options Menu.

| Menu Option | What it does for you |
|---|---|
| Credentials | You can find your Secure Shell (SSH/SFTP), FTP/FTPS, WordPress, or WooCommerce admin username, Redis, and IP address details in the [**Credentials**](https://www.nexcess.net/help/locating-your-sshsftp-credentials-for-your-nexcess-cloudaccount/) section. |
| Backups | The **Backups** section stores daily automatic backups, allowing you to restore your files or database with a single click. Additionally, you can generate and download **manual backups** to your local computer for offline storage. |
| **Analytics** | Disk Space Usage, Bandwidth Usage, CDN Usage, Auto Scaling Usage, PHP-FPM Usage, and Web Statistics can all be found in Analytics. |
| Staging    and Dev | **Staging and Dev** Safely test changes before going live.  - **Dev Sites:** Flexible sandbox environments for advanced development. These are billed monthly based on the storage package you select, allowing you to have multiple dev sites per domain. - **Staging:** A free, one-click replica of your live site included with Managed WordPress and WooCommerce plans (limit one per domain). |
| Email | Create and manage email accounts, aliases, and autoresponders. You can also toggle **Local Mail Delivery** and access the Webmail login screen directly from this tab.  - [**How to create and modify email accounts in Nexcess Cloud**](https://www.nexcess.net/help/how-to-create-and-modify-email-accounts-in-nexcess-cloud/) - ****[How to toggle local delivery for Nexcess Cloud](https://www.nexcess.net/help/70-how-to-toggle-local-delivery-for-nexcess-cloud/)**** |
| Visual Comparison | (Available for Managed WordPress/WooCommerce) Prevent bad updates from breaking your site. This tool automatically tests plugin updates on a staging copy of your site. It compares screenshots before and after the update; if visual changes are detected, the update is blocked to protect your live site. To learn more about the Visual Comparison feature, you can go through the article **[How to use the Visual Comparison Tool](https://www.nexcess.net/help/how-to-use-visual-comparison-tool/)**. |
| **Domains** | Manage your website’s primary domain name here. You can also add **Pointer Domains** (aliases) to redirect traffic from other URLs to your main site.  - [**How to change a domain name in a Nexcess account**](https://www.nexcess.net/help/change-domain-name/) - ****[How to create pointer domains in Nexcess Cloud](https://www.nexcess.net/help/how-to-create-pointer-domains-in-nexcess-cloud/)**** |
| Management | Control critical site configurations. Use this tab to manage **Auto-Scaling**, toggle the **Cloud Accelerator**, upgrade **PHP versions**, password-protect your site, and configure automatic plugin updates.  - [**How to enable auto-updates for plugins and themes**](https://www.nexcess.net/help/how-to-enable-auto-updates-for-plugins-and-themes/) - ****[What is Nexcess Cloud auto scaling?](https://www.nexcess.net/help/what-is-nexcess-cloud-auto-scaling/)**** |
| Databases | Create and manage MySQL/MariaDB databases and users. You can also launch **phpMyAdmin** directly from this tab for advanced database management.  - [**MariaDB databases & MariaDB setup in the Nexcess Cloud**](https://www.nexcess.net/help/how-to-delete-mysql-databases-in-nexcess-cloud/) - [**Accessing your database in Managed WordPress or WooCommerce Portal**](https://www.nexcess.net/help/accessing-your-database-in-managed-wordpress-portal/) - ****[Using phpMyAdmin: Frequently Asked Questions (FAQ)](https://www.nexcess.net/help/using-phpmyadmin-frequently-asked-questions-faq/)**** |
| **SSL** | Secure your site traffic. You can install a free **[Let’s Encrypt](https://www.liquidweb.com/help-docs/control-panel/nexcess/managed-woocommerce/store-management/enable-lets-encrypt/)** certificate with one click or import a paid certificate. This section lists all active certificates and their expiration status.       For paid SSL certificate purchase and installation, you can refer to these articles:  - [**How to purchase SSL certificates from your Nexcess Client Portal**](https://www.nexcess.net/help/how-to-purchase-ssl-certificates-from-your-client-portal/) - [**How to import SSL certificates in your Nexcess Client Portal**](https://www.nexcess.net/help/how-to-import-ssl-certificates-in-your-client-portal/) - ****[How to install SSL certificates in Nexcess Cloud](https://www.nexcess.net/help/how-to-install-ssl-certificates-in-nexcess-cloud/)**** |
| CDN | Accelerate your global site speed. Enable the **Nexcess Content Delivery Network (CDN)** to serve images and static files from servers closer to your visitors.  You receive 250 GB of free CDN bandwidth monthly. Overages are billed at $0.10/GB.    - [**How to set up CDN access for Magento 2**](https://www.nexcess.net/help/how-to-set-up-cdn-access-for-magento-2/) - [**How to configure the Nexcess CDN with WordPress and CDN Enabler**](https://www.nexcess.net/help/how-to-configure-the-nexcess-cdn-with-wordpress-and-cdn-enabler/) - [**How to configure the Nexcess CDN with WordPress and WP Rocket**](https://www.nexcess.net/help/how-to-configure-the-nexcess-cdn-with-wordpress-and-wp-rocket/) - [**How to configure the Nexcess CDN with WordPress and W3 Total Cache**](https://www.nexcess.net/help/how-to-configure-the-nexcess-cdn-with-wordpress-and-w3-total-cache/) - **[How to configure the Nexcess CDN with WordPress and Swift Performance](https://www.nexcess.net/help/how-to-configure-the-nexcess-cdn-with-wordpress-and-swift-performance/)** |
| **Logs** | Troubleshoot issues by viewing your server’s **Access** and **Error** logs. These raw files provide detailed data on site traffic and system errors. |
| Scheduled Tasks | Automate server-side commands. Use this tab to create and manage **Cron Jobs** for scheduled maintenance tasks. |
| Containers | Enable powerful add-ons to enhance your application. Depending on your plan, you can activate **Elasticsearch** (essential for Magento 2.4+ search), **RabbitMQ** for queue management, or **Solr**. |
| **Integrations** | Enable performance monitoring tools like **New Relic** to track application speed and debug bottlenecks.  Unlike WordPress plans, Managed Magento plans allow environment changes (like PHP versions) only at the plan level, not the individual site level. |