---
title: "How to cancel a SSL certificate"
source: "https://docs.nexcess.com/sites-stores/security/ssl/nexcess/cancel-an-ssl-certificate-order/"
description: "This guide shows you how to cancel or delete an SSL certificate for your hosting service directly within the Nexcess Client Portal (sites-portal.nexcess.com)."
vertical: "Sites & Stores"
date: "2019-09-09"
last_modified: "2026-07-23"
---

# How to cancel a SSL certificate

## **What you need**

- Your [sites-portal.nexcess.com](https://sites-portal.nexcess.com/) username and password.
- An existing SSL certificate attached to your Nexcess service.

## **Method**

Overdue Invoices

If you have overdue invoices for the service you wish to cancel, the option to cancel will be unavailable. For more information, refer to [How to view account invoices](https://docs.nexcess.com/sites-stores/billing/invoices/), [How to pay an invoice with a credit card](https://docs.nexcess.com/sites-stores/billing/pay-with-credit-card/), and [How to pay invoices with PayPal](https://docs.nexcess.com/sites-stores/billing/pay-with-paypal/).

1. Log in to [sites-portal.nexcess.com](https://sites-portal.nexcess.com/).
2. From the portal, click **SSL. ![](https://docs.nexcess.com/wp-content/uploads/2026/06/1612195333598-SSL-tab-in-the-NX-portal-top-level.png)
3. Locate the SSL certificate you wish to cancel. From the menu toggle, click **Delete.**
4. Click **Delete** or **Request Cancellation** to confirm, as appropriate.
5. If prompted to provide feedback, complete all required fields, then click **Submit**.