---
title: "Contact Support"
source: "https://docs.nexcess.com/software/accounts-licensing/contact-support/"
description: "Learn how to reach out for product support from our website and through the customer portal. Contacting Support from the Website If you cannot log into the port…"
vertical: "Software"
area: "Accounts & Licensing"
date: "2026-08-31"
last_modified: "2026-10-16"
---

# Contact Support

Learn how to reach out for product support from our website and through the customer portal.

### Contacting Support from the Website

If you cannot log into the portal or need help directly from the website [https://www.liquidweb.com/](https://www.liquidweb.com/), you can reach support through the following channels:

1. **From the Navigation Bar:**
    - Click **Support** in the top-right header menu.
    - Select **Software Support** or **Support & Billing**.
2. **From the Footer:**
    - Scroll to the bottom of the page.
    - Under **Company**, click **Contact** to view all available support contacts.
3. **Direct Contact Link:**
    - If the dashboard is not loading, you can access support directly at [https://software.liquidweb.com/support/](https://software.liquidweb.com/support/).

### Contacting Support from Your Account

Before you begin

You must be logged in to the [customer portal](https://software.liquidweb.com/).

 

From the dashboard homepage, you can locate the Support section at the bottom-left corner of the screen.

![Liquid Web Portal - Get Support](https://docs.nexcess.com/wp-content/uploads/2026/08/portal-dashboard-get-help-scaled.png)Once there, please fill in all the information requested. **The more information you provide, the better for support**.

What can we help with?

Selecting the appropriate answer here will route your case to the correct department. This will ensure the right person sees your request and will speed up your response.

 

![Liquid Web Portal - Submit a ticket](https://docs.nexcess.com/wp-content/uploads/2026/08/portal-submit-a-ticket-scaled.png)Tips

- Include your license key so we can look up your subscription.
- Keep your Additional details short and sweet. If needed, you can add more information, screenshots, etc… by replying to the ticket confirmation. (Each form field has a maximum of 250 characters.)
 

### What’s next?

After submitting your request, you will receive a confirmation that your ticket was submitted. An agent will reach out soon with further steps or information about your inquiry.

### Troubleshooting

**I Forgot My Account Password**

- See **Change Or Reset Your Password** for instructions on restoring access to your account.

**The Dashboard isn’t Loading**

- Try clearing your browser cache or switching to a different browser or network connection.
- Contact Support directly using this link: [https://software.liquidweb.com/support/](https://software.liquidweb.com/support/)