---
title: "How Can I Ask a Question Before Making a Purchase?"
source: "https://docs.nexcess.com/software/accounts-licensing/pre-sales-questions/"
description: "Curious about one of our products? We'd be happy to answer your questions before you buy. Send them to us through the form on our Liquid Web Software Support pa…"
vertical: "Software"
area: "Accounts & Licensing"
date: "2019-10-18"
last_modified: "2026-10-16"
---

# How Can I Ask a Question Before Making a Purchase?

Curious about one of our products? We’d be happy to answer your questions before you buy. Send them to us through the form on our [Liquid Web Software Support](https://software.liquidweb.com/support/) page, and choose **Questions before purchasing** as the topic.

#### How Do I Send a Pre-Sales Question?

1. Go to the [Liquid Web Software Support](https://software.liquidweb.com/support/) page.
2. Under **What can we help with?**, choose **Questions before purchasing**.
3. Under **Which product?**, choose the product you’re asking about.
4. Add a short **Summary** and your question in **Additional details**. If your question is about a specific site, include its address under **Website**.
5. Under **Reply to**, enter the email address where you’d like our answer, then click **Submit**.
6. 

#### What If I’m Already a Customer?

Please [log in to your account](https://software.liquidweb.com/login/) before you submit the form, then choose the option that matches your question.