---
title: "How to Customize and Manage Automated Delivery Slot Reminders"
source: "https://docs.nexcess.com/software/kadence/iconic/delivery-slots/automated-delivery-slot-reminders/"
description: "Looking to send WooCommerce reminder emails to customers who haven't set a delivery slot at the checkout? You can do so with this guide."
vertical: "Software"
area: "Delivery Slots"
date: "2024-03-13"
last_modified: "2026-07-02"
---

# How to Customize and Manage Automated Delivery Slot Reminders

With WooCommerce Delivery Slots, your delivery process is streamlined, but what happens when customers forget to choose a delivery date and time during checkout, or use Google Pay/Apple Pay?

That’s where our Reminder Module comes in. This powerful feature helps you recover forgotten deliveries and ensure a smooth fulfilment process.

The Reminder Module automatically sends customized WooCommerce reminder emails to customers who haven’t selected a delivery slot. This is particularly helpful for orders placed with express checkout methods like Google Pay and Apple Pay where the delivery selection step is bypassed.

**To customize and set this up, take the following steps:**

1. From your WordPress dashboard, go to **WooCommerce** > **Delivery Slots** and click the **General Settings** tab.
2. Then scroll down the page until you get to the **Reminder Email** section.

![settings for the WooCommerce reminder email ](https://docs.nexcess.com/wp-content/uploads/2026/06/wds-reminder-module-settings.png)3. Click the checkbox next to **Enable Reminders** to turn this on.
4. Next you can set the frequency that these emails will be set. You can choose to send reminders on a daily, hourly or minute basis.
5. The next field allows you to set the maximum number of emails you’ll send to a customer.
6. Lastly, we have the **Emal Text**. This section will allow you to customize what the email will contain.

**You can use the following placeholders to insert dynamic information into the email:**

- {SITE\_NAME}
- {ORDER\_ID}
- {ORDER\_NUMBER}
- {ORDER\_DATE\_TIME}
- {CUSTOMER\_NAME}
- {CUSTOMER\_EMAIL}
- {CUSTOMER\_ADDRESS}
- {CUSTOMER\_PHONE}
- {NOTE}
- {CART\_ITEMS}
- {THANKYOU\_URL}

7. Once you’re happy with your reminder emails, click the blue **Save Changes** button and your automated email reminders will be live.