---
title: "The Image Swap Effect Is Not Working"
source: "https://docs.nexcess.com/software/kadence/iconic/image-swap/the-image-swap-effect-is-not-working/"
description: "So you've set up Image Swap for WooCommerce, but nothing has changed on your product shop or category pages? That's OK - some themes are developed slightly diff…"
vertical: "Software"
area: "Image Swap"
date: "2021-05-13"
last_modified: "2021-05-13"
---

# The Image Swap Effect Is Not Working

So you’ve set up Image Swap for WooCommerce, but nothing has changed on your product shop or category pages?

That’s OK – some themes are developed slightly differently. This means your theme could be using a custom template to display the products.

We’ll need to look into this for you, so please [submit a support ticket](https://iconicwp.com/support/) and we’ll see what we can do to get it working.