---
title: "Manual Payment Creation Failed"
source: "https://docs.nexcess.com/software/kadence/restrict-content-pro/manual-payment-creation-failed/"
description: "Coming soon: Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experien…"
vertical: "Software"
area: "Restrict Content Pro"
date: "2022-06-02"
last_modified: "2026-08-12"
---

# Manual Payment Creation Failed

**Coming soon:** Restrict Content Pro is becoming Kadence Memberships. You may see both names used while we update the product, documentation, and customer experience.

When creating a manual payment, you must supply a unique Transaction ID. If you do not enter one, or if you enter the one that has already been used before, you will see the following error message: *Payment creation failed*.

![](https://docs.nexcess.com/wp-content/uploads/2026/06/file-AQNMeM1v2k.png)To correct this error, enter a unique transaction ID before clicking the *Create Payment* button. See the screenshot below.

![](https://docs.nexcess.com/wp-content/uploads/2026/06/file-mtddhthZIv.png)- 

Have more questions? [Submit a request](https://help.ithemes.com/hc/en-us/requests/new)