---
title: "How to Enable and Use the Report a Bug Feature in the LearnDash App"
source: "https://docs.nexcess.com/software/learndash/enable-report-a-bug/"
description: "Introduction The Report a Bug feature allows members to submit detailed bug reports including descriptions, media attachments, and device information directly f…"
vertical: "Software"
area: "LearnDash"
date: "2025-09-22"
last_modified: "2026-07-02"
---

# How to Enable and Use the Report a Bug Feature in the LearnDash App

## **Introduction**

  
The **Report a Bug** feature allows members to submit detailed bug reports including descriptions, media attachments, and device information directly from the Learndash App.  
  
This guide walks you through enabling the feature and explains how users can submit reports for quicker issue tracking and resolution.

## **Enable Bug Reporting**

1. In your WordPress **Dashboard**, go to **LearnDash App > Settings > Feedback**.
2. Check the **Report a Bug** box to activate the feature in the app.

![Screenshot of Feedback Settings Menu](https://docs.nexcess.com/wp-content/uploads/2026/06/How-to-Enable-and-Use-the-Report-a-Bug-Feature-in-the-Learndash-App-_-1.png)1. In your WordPress **Dashboard**, go to **LearnDash App > Settings > Feedback**.
2. Check the **Report a Bug** box to activate the feature in the app.

![Screenshot of toggle option to enable report a bug menu in the LearnDash App](https://docs.nexcess.com/wp-content/uploads/2026/06/How-to-Enable-and-Use-the-Report-a-Bug-Feature-in-the-Learndash-App-_-2.png)## **Set the Bug Report Email**

1. In the **Bug Report Email** field, enter the email address where bug reports should be sent.

Note: If left blank, the system uses your **Administration Email Address** under **Settings > General**.

2. (Optional) Add a default subject line in the **Email Subject** field.
3. Click **Save Changes**.

## **Submit a Bug Report from the App**

1. Open the **LearnDash App** on your mobile device.
2. Tap **Settings > Report a Bug**.
3. Enter your **bug description**.
4. (Optional) Tap **Upload Image or Video** to attach screenshots or videos.
5. Tap **Send** to submit.

Bug reports sent to your inbox will include:

- Message content
- Apple ID or Google Account
- Platform (iOS or Android)
- App Version
- OS Version
- Device Model
- User’s Email Address

## **Troubleshooting and FAQs**

**Q: Why am I not receiving bug report emails?  
 A: Make sure the **Bug Report Email** is set and correct. If blank, check the **Administration Email** in WordPress and look in your spam or junk folder.

**Q: Why aren’t image or video attachments included?  
 A: Confirm the user tapped **Upload Image or Video** and that file sizes are within your server’s upload limit. You may also need to check PHP upload size settings.

**Q: The “Report a Bug” option is missing in the app.**  A: Ensure the feature is enabled under **LearnDash App > Settings > Feedback** and saved. Restart the app to refresh settings.

**Q: Can users report a bug without uploading media?  
 A: Yes. Attachments are optional. Users can submit text-only bug descriptions if preferred.