---
title: "How to Enable “Send Us Feedback” in the LearnDash App"
source: "https://docs.nexcess.com/software/learndash/enable-send-feedback/"
description: "Introduction Collecting feedback from your app users helps you identify issues, improve the experience, and support your community more effectively. The Send Us…"
vertical: "Software"
area: "LearnDash"
date: "2025-09-22"
last_modified: "2026-07-02"
---

# How to Enable “Send Us Feedback” in the LearnDash App

## **Introduction**

  
Collecting feedback from your app users helps you identify issues, improve the experience, and support your community more effectively. The **Send Us Feedback** feature in the LearnDash App allows users to submit comments, media attachments, and device details directly to your inbox.

This guide walks you through enabling the feature and explains how users can submit feedback within the app.

## **Configure the Feedback Settings**

1. In WordPress, go to **LearnDash App > Settings > Feedback**.

![Screenshot of Feedback Settings Menu](https://docs.nexcess.com/wp-content/uploads/2026/06/How-to-Enable-Send-Us-Feedback-in-the-Learndash-App-_-1.png)2. Check **Send Us Feedback** to enable the feature.

![Screenshot of the toggle option to enable the send us feedback menu in app](https://docs.nexcess.com/wp-content/uploads/2026/06/How-to-Enable-Send-Us-Feedback-in-the-Learndash-App-_-2.png)3. In **Feedback Email**, enter the address where feedback should be sent.

![Screenshot of where to enter the email to receive submitted feedback](https://docs.nexcess.com/wp-content/uploads/2026/06/How-to-Enable-Send-Us-Feedback-in-the-Learndash-App-_-3.png)Note: If left blank, it defaults to the **Administration Email** under **Settings > General**.

4. (Optional) Add a custom **Email Subject** for incoming feedback messages.

![Screenshot of where to add an email subject for the App Feedback Option](https://docs.nexcess.com/wp-content/uploads/2026/06/How-to-Enable-Send-Us-Feedback-in-the-Learndash-App-_-4.png)5. Click **Save Changes**.

## **Submit Feedback from the LearnDash App**

1. Open the LearnDash App on your mobile device.
2. Go to **Settings** (from the **More** menu).
3. Tap **Send Us Feedback**.
4. Enter your message in the feedback box.
5. (Optional) Tap **Upload Image or Video** to attach media.
6. Tap **Send** to submit the feedback.

Submitted emails will include:

- Feedback message
- User’s Apple ID or Google account
- Platform (iOS/Android)
- App and OS version
- Device model
- User’s email address

## **Troubleshooting and FAQs**

**Q: Why am I not receiving feedback emails?  
 A: Check the Feedback Email setting and spam folder. If blank, verify the admin email under Settings > General.

**Q: Why aren’t attachments arriving with the message?  
 A: Ensure files were uploaded and are within the server’s size limit.

**Q: Why doesn’t the “Send Us Feedback” option appear in the app?  
 A: Confirm the feature is enabled, save changes, and restart the app to refresh the settings.