Log Into the Shopware Admin Panel

Once your Nexcess Shopware environment has finished deploying, the next step is to log into the Shopware Admin panel to configure your store. This module guides you on finding your login page, retrieving your temporary administrator credentials, and troubleshooting initial access issues.

Prerequisites

  • A Nexcess account with an active Shopware hosting plan.

Step-by-Step Instructions

  1. Log in to your Nexcess Client Portal.
  2. Navigate to Plans and select your Shopware hosting plan.
  3. Click on your plan’s Site Dashboard.
  4. In the dashboard menu, click the Credentials tab. Here, you will find your auto-generated Admin login URL, in addition to, your Admin username and password.
Securely Copy and Save Your Password
Copy and paste your password directly into the login screen to avoid typos. Be sure to securely save it immediately. Once the view limit or expiration date passes, the password is permanently removed from the Nexcess portal and cannot be retrieved.
  1. Navigate to the Shopware Admin Panel, replacing yourstore.com or with the actual domain or temporary host assigned to your plan.
    1. If your domain is live: https://www.yourstore.com/admin
    2. If you are using a Nexcess temporary staging domain:  https://abc123.nxcli.net/admin
  2. When you navigate to your Admin Login URL, you will be presented with the Shopware Administration login interface. Enter the admin credentials you retrieved from the Nexcess Client Portal, and click Log In. 

Troubleshooting Access Issues

If you cannot load the login page or receive an error, check the following common causes:

  • DNS Propagation: If you recently purchased your domain or changed its nameservers to Nexcess, it can take 2 to 24 hours for DNS changes to propagate globally. In the meantime, use the Nexcess temporary domain listed in your client portal to log in and work on your site.
  • Browser Cache / Cookies: If you get redirect loops or a blank login page, try accessing the URL using your browser’s private or incognito window, or clear your browser’s cache and cookies.
  • Password Failures: If your password is rejected, ensure there are no trailing or leading spaces copied along with the password from the Nexcess Client Portal.