Account

How to Report Abuse

Introduction

Liquid Web / Nexcess works to maintain a safe and secure environment for our customers and the internet community. We define “abuse” as anything that violates our Acceptable Use Policy (AUP). This policy explains which activities we prohibit on our network. We created these rules to protect you, our other customers, and our services from any improper, abusive, or illegal activity. We encourage you to report abuse us immediately. Reach out if you encounter any violations such as spam, phishing, malware distribution, or other prohibited actions as detailed in our AUP. Your reports are essential in helping us enforce our policies and ensure the integrity of our network.

Step-by-step Instructions

Report abuse by following these instructions; Our dedicated Abuse team will investigate.

  1. Document the website in question and the suspected violation.
  2. Submit your findings to us.

Frequently Asked Questions

What are some examples of prohibited activities?

Our Acceptable Use Policy (AUP) prohibits a range of activities to protect our network and customers. This includes, but is not limited to:

  • Engaging in harassment or distributing obscene or defamatory content.
  • Hacking, phishing, or distributing malware.
  • Sending spam or engaging in fraudulent activity.
  • Transmitting or storing illegal material.
  • Distributing content that infringes on copyrights or trademarks.
What happens if someone violates the AUP?

If we determine that our policy has been violated, we may take immediate action. This can include suspending or terminating the associated services without prior notice, blocking traffic, and pursuing any other legal remedies available.

Am I responsible if someone else uses my account to violate the policy?

Yes. As the account owner, you are responsible for all activities conducted through your services, including those by your end-users. It is your responsibility to ensure that anyone using your services abides by our AUP.