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Accessing Support
Every active license subscription for The Events Calendar products comes with prioritized support from our team. But even if you do not have an…
Do You Offer Phone Support?
We have a dedicated support team of more than a dozen people who are available via our Help Desk. We want to do our…
Free Support Resources
We strive to provide our users with the best experience possible. As such, we’ve made several resources available to help you out. Tutorials Whether…
How to Capture JavaScript Errors Using Your Browser’s Developer Tools
When you’re troubleshooting an issue on calendar views or single pages, one of the most important diagnostic tools is your browser’s JavaScript Console. This…
How to Get the Fastest Support
All active subscriptions include access to premium support. To receive the fastest response from our team, please follow these steps before submitting your support…
How to Uninstall a WordPress Plugin
Of course, we hope you’ll love using The Events Calendar and always use our plugin, but we understand that situations come up where you’ll…
How We Handle Bugs: Tracking and Resolving Issues Explained
Have you ever wondered what happens when you write in with a possible bug report and we have confirmed it’s an issue? In this…
Priority support through the TEC Help Hub
Working on your site and need some help? You can chat with our AI chatbot or get connected to a live human from our…
Resolved: “Managed By Host” Error Prevents Plugin Update
When trying to update your The Events Calendar plugins to their latest versions, you may see the error “Managed by Host,” which prevents you…
Share site access with support through TrustedLogin
What is TrustedLogin? TrustedLogin is a secure mechanism that allows you to temporarily grant support access to your site without having to share usernames…
Sharing Your System Information
Our support team will often ask you to share your system information. This is a quick and thorough way for us to see the…
Why the ‘Destination Folder Already Exists’ Error Happens in WordPress and How to Fix It
When updating or installing The Events Calendar or our other plugins, you might encounter a frustrating error message: “Destination Folder Already Exists.” This common…