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Plugin Update Notifications
You will be automatically alerted any time there is an updated version available for The Events Calendar or any of our other add-ons. These&…
Renewing a License or Subscription
If your product license or subscription has expired, you’ll need to renew it so that you can continue getting automatic updates, downl…
System Requirements
Each of our plugins has its own system requirements but in general, this is what they expect: WordPress.org has some great info about the&he…
Testing Updates in a Staging Environment
Have you logged in to your site and been tempted to click on all the places where WordPress is telling you updates are available? Perha…
The Events Calendar “Upgrade to Pro” Message Appears Despite Having a Valid License
You may see an “Upgrade to Pro” message in your WP dashboard, even though you already have Events Calendar Pro installed and activated. This…
Troubleshooting: Our Premium plugins not automatically activated after an update
If you’ve noticed that a plugin doesn’t appear active immediately after the update, we understand how concerning and disruptive that c…
Using One License for Both a Live and Local Development Site
👋 Please note, Promoter will not work if your site is using one of the below whitelisted domains / patterns. To get started with…
Version Compatibility
For proper plugin functionality, it’s important to run compatible versions of The Events Calendar alongside any of our other add-ons.…
What Happens if I Cancel My Promoter Subscription?
Promoter subscriptions are annual and can be canceled any time during the subscription. If you cancel your subscription, you will still be a…
What Kind of Payments Do You Accept?
We accept all major credit cards. That includes Visa, American Express, Mastercard, Discover, and JCB. You can pay with PayPal as well. Duri…
Who Should Buy the Subscription, the Client or the Developer?
Say that you’ve hired a developer to work on your website, and you’re wondering about who should buy the subscription. Should yo…
Why Am I Being Told My License Key is Out of Installs?
Upon entering a license key into its corresponding license key field in your WordPress site’s settings, you may be met with a notice t…