Articles in this category
Plugin Update Notifications
You will be automatically alerted any time there is an updated version available for The Events Calendar or any of our other add-ons. These…
Renewing a License or Subscription
If your product license or subscription has expired, you’ll need to renew it so that you can continue getting automatic updates, downloads, and premium…
System Requirements
Each of our plugins has its own system requirements but in general, this is what they expect: WordPress.org has some great info about the…
Testing Updates in a Staging Environment
Have you logged in to your site and been tempted to click on all the places where WordPress is telling you updates are available? Perhaps…
The Events Calendar “Upgrade to Pro” Message Appears Despite Having a Valid License
You may see an “Upgrade to Pro” message in your WP dashboard, even though you already have Events Calendar Pro installed and activated. This…
Troubleshooting: Our Premium plugins not automatically activated after an update
If you’ve noticed that a plugin doesn’t appear active immediately after the update, we understand how concerning and disruptive that can be, especially when…
Upgrading a Subscription
Our Personal subscriptions are great when you are using a plugin on one site. But what if you want to use one of our…
Using One License for Both a Live and Local Development Site
👋 Please note, Promoter will not work if your site is using one of the below whitelisted domains / patterns. To get started with…
Version Compatibility
For proper plugin functionality, it’s important to run compatible versions of The Events Calendar alongside any of our other add-ons. The best way to…
What Happens if I Cancel My Promoter Subscription?
Promoter subscriptions are annual and can be canceled any time during the subscription. If you cancel your subscription, you will still be able to…
What Kind of Payments Do You Accept?
We accept all major credit cards. That includes Visa, American Express, Mastercard, Discover, and JCB. You can pay with PayPal as well. During the purchase…
What’s Included in Each License
All of our products are sold as yearly subscriptions. As long as your subscription remains active, you will have access to plugin downloads, new…