Articles in this category
Create a Support Case
Need help? Submit a support case in the Liquid Web Client Portal. Follow our step-by-step guide to report issues and get 24/7 technical assi…
Feedback, Feature Requests, and Suggestions
Your feedback helps us improve. Learn how to easily share feature requests, suggestions, and other ideas directly with the Liquid Web team.
General hosting support documentation
Documentation of Nexcess hosting support, what to expect, and included services. Learn why Nexcess leads the industry with 24/7 expert suppo…
How to Contact StellarSites Support
When something isn’t working as expected, getting help quickly matters. StellarSites offers several support options: live chat, email, and d…
How to use the Nexcess support ticketing system
Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support…
Liquid Web Monitoring
Keep your servers healthy and secure. Set up alerts, view performance graphs, and get proactive insights with Liquid Web's monitoring tools.
Managed application support documentation
Nexcess provides expert managed application support for WordPress, WooCommerce, Magento, and PHP, including security, updates, and conflict…
Open a Support Chat
Need 24/7 technical help? Learn how to start a support chat from your My Liquid Web account to get real-time assistance from our technicians…
Report Updated Server Passwords
Report any changes with your server's root password to avoid locking out our Support team from working on your server.
Scope of Monitoring
This article explains what monitoring entails, differences by management level, and what you can expect from support.
Scope of Support – Cloud Sites
Learn about the support services we provide to Cloud Sites customers and which requests are out of scope.
Scope of Support – Linux
Learn about the support services we provide for Managed and Self-managed Linux servers, and which requests are out of scope.