Accounts & Licensing
Contact Support from the Portal
Learn how to reach out for product support from the customer portal.
Before you begin
You must be logged in to the customer portal.
How to Get Assistance
From the dashboard homepage, you can locate the Support section at the bottom-left corner of the screen.
Once there, please fill in all the information requested. The more information you provide, the better for support.
What can we help with?
Selecting the appropriate answer here will route your case to the correct department. This will ensure the right person sees your request and will speed up your response.
Tips
- Include your license key so we can look up your subscription.
- Keep your Additional details short and sweet. If needed, you can add more information, screenshots, etc… by replying to the ticket confirmation. (Each form field has a maximum of 250 characters.)
What’s next?
After submitting your request, you will receive a confirmation that your ticket was submitted. An agent will reach out soon with further steps or information about your inquiry.
Troubleshooting
I Forgot My Account Password
- See Change Or Reset Your Password for instructions on restoring access to your account.
The Dashboard isn’t Loading
- Try clearing your browser cache or switching to a different browser or network connection.
- Contact Support directly using this link: https://software.liquidweb.com/support/