Accounts & Licensing
Download Plugin and Theme Files
This guide will go over how to download plugin and theme files from the customer portal, choose between the latest or older versions, and install them on your WordPress site. Reach out to the Support team if you experience any issues with downloads.
Before you begin
Create a full backup of your WordPress site before replacing the current version. We also recommend testing everything on a staging site first.
Opening the Downloads Section
To access downloads:
- Log in to the customer portal
- Select Subscriptions from the sidebar
- Open the subscription tier you want to manage
- Scroll to the Downloads section
The Downloads section lists all plugins, themes, and add-ons included with your subscription tier.
Understanding the Downloads Section
Each download row includes:
- Plugin, add-on, or theme name
- Available version selector
- File size
- Latest release date
- Minimum WordPress version
- Minimum PHP version
The number displayed beside Downloads title shows how many files are included with the subscription tier.
If a plugin, add-on, or theme is missing, it may belong to a higher subscription tier.
Downloading the Latest Version
To download the newest release:
- Locate the plugin or theme
- Confirm the version selector is set to Latest
- Select Download
The file downloads as a ZIP archive.
Always use the latest version on production sites unless you have a specific reason not to.
Downloading an Older Version
Older versions may be useful for:
- Staging environments
- Rollback testing
- Compatibility troubleshooting
- Legacy WordPress or PHP environments
To download an older release:
- Confirm your subscription tier includes downloadable files
- Open the version dropdown beside the plugin or theme
- Select the version you want
- Review the listed WordPress and PHP requirements
- Select Download
Older versions may not include the latest security updates or bug fixes.
Installing the Downloaded File in WordPress
After downloading the ZIP file:
Installing a Plugin
- Open your WordPress dashboard
- Navigate to Plugins → Add Plugin
- Select Upload Plugin
- Upload the ZIP file
- Install and activate the plugin
Installing a Theme
- Open your WordPress dashboard
- Navigate to Appearance → Themes
- Select Add Theme
- Select Upload Theme
- Upload the ZIP file
- Install and activate the theme
What Happens Next
After activation, future updates can usually be installed directly from the WordPress dashboard without manually downloading files again.
The Downloads section is primarily used for:
- First-time installations
- Manual installations
- Staging environments
- Rollback scenarios
- Offline environments
Troubleshooting
The Downloaded File is a Folder Instead of a ZIP
- Some browsers automatically extract ZIP archives after download.
- WordPress requires the compressed ZIP file for installation.
- Re-compress the folder into a ZIP archive or disable automatic extraction in your browser settings.
The Downloads Section is Empty
Refresh the page first.
If the section remains empty:
- confirm your subscription is active
- confirm the subscription tier includes downloads
A Plugin that I Need isn’t Listed
The plugin or add-on may belong to a higher subscription tier.
Compare available plans from the subscription management area if additional products are needed.
My Download isn’t Starting
Check whether your browser is blocking downloads or pop-ups from the customer portal.
If needed:
- refresh the page
- try an incognito/private window
- try another browser
The Plugin won’t Install
Confirm your environment meets the listed:
- minimum WordPress version
- minimum PHP version
Installing below the required versions may cause installation or activation failures.
Reach out to support with any related error messages you may encounter.
Premium Features or Updates aren’t Working
The product may not be activated with your Unified License Key yet.
Activate the license and subscription using the method appropriate your license (i.e. Unified or Legacy).