Author: The Events Calendar Team
Free Support Resources
We strive to provide our users with the best experience possible. As such, we’ve made several resources available to help you out. Tutorials Whether…
How to Get the Fastest Support
All active subscriptions include access to premium support. To receive the fastest response from our team, please follow these steps before submitting your support…
Updating Payment Information
All payment information and billing records can be found in your TheEventsCalendar.com account. Log in with the email address and password you created when…
What Happens if I Cancel My Promoter Subscription?
Promoter subscriptions are annual and can be canceled any time during the subscription. If you cancel your subscription, you will still be able to…
Using Promoter Attendee Lists
Promoter takes all of the people who have registered for an event and segments them into email lists to send messages to them. Those…
Creating Scheduled and Triggered Messages in Promoter
This article covers everything involved in creating, styling, sending, and monitoring messages in Promoter — from configuring your email template through to reading the…
Using the Basel Theme with The Events Calendar
One of the most attractive features of the popular Basel Theme on Themeforest is its snazzy AJAX cart for WooCommerce. There is a bit…
Do You Offer Phone Support?
We have a dedicated support team of more than a dozen people who are available via our Help Desk. We want to do our…
PHP Requirements
The minimum required PHP version is 7.4. If you’re using an earlier version, please update to 7.4 or above. We’ve got you covered and…
Testing Updates in a Staging Environment
Have you logged in to your site and been tempted to click on all the places where WordPress is telling you updates are available? Perhaps…