Manage Client Accounts in Cloud Sites

Once you’ve created a client account, you can make changes to your client information as needed. This article will walk you through common changes you might make to your client accounts:

• Suspending and activating client accounts
• Changing a client account password
• Changing an organization name
• Creating a new organizational contact
• Changing client information
• Creating a website

Before you start editing your client accounts, use the Cloud Sites control panel to navigate to the account you want to edit.

1. Log into your Cloud Sites account.
2. In the top navigation, click on Accounts. You’ll see a list of all the client accounts you’ve created. Click on the account you want to edit.
   

Suspending and Activating Client Accounts

You can suspend and activate a client’s websites immediately as necessary.

1. In the Account Details section, click the  icon next to Status.
   
2. Use the radio buttons to select Suspended to suspend the account or Active to unsuspend the account.
   
3. Click Update Status.

Note:

Upon activation, client(s) will access their respective portals at the following URL: www.websitesettings.com

Changing a Client Account Password

1. In the Account Details section, click the  icon next to Username.
   
2. Enter and confirm a new password.
   
3. Click Update Password.

Changing an Organization Name

1. In the Account Details section, click the  icon next to Organization.
   
2. Enter a new organization name.
   
3. Click Update Organization Name.

Creating a New Organizational Contact

1. Click on Contacts to expand the Contacts section.
2. Click on Create Contact.
   
3. Select the Type of contact using the dropdown menu. The available types are:
   
   
   
   • Technical
   
   
   • Administrative
   
   
   • Billing
   
   
   
   

   

   
   
4. Enter the necessary contact information.
   
5. Once you’ve entered your client’s contact information, click Create New Contact.

Changing Client Information

1. Click on Contacts to expand the Contacts section.
2. Click the  icon next to the client name and click the information you want to change. These options are:
   
   
   
   • Change Name
   
   
   • Change Address
   
   
   • Change Phone
   
   
   • Change Email
   
   
   
   

   

   
   
3. Fill out the fields with the updated client information. Then, click Update Client.
   

Creating a Website

1. Click on Websites to expand the Websites section.
2. Click Create Website.
   
3. Enter a Domain name.
   
4. If you want to immediately install WordPress, use the Application dropdown menu to select WordPress. Then, use the dropdown menu to choose a Framework for your website.
   
5. Click Create New Website.