The Support section of the Sites & Stores portal is your direct line to our technical support team, available 24 hours a day, 365 days a year. It is the quickest and most effective way to get assistance for any issues related to your Managed WordPress or Flex Plan sites and Managed WooCommerce or Magento stores.
From within the portal, you can open a new support ticket or launch a live chat session. When you initiate a request from the portal, our system automatically provides our support team with key information about your account and server environment, which helps us diagnose and resolve your issue more efficiently.
Sites & Stores Support Articles
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Use the following resources to learn how to access our support team through the Sites & Stores portal.
Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support categories and ticket statuses will also be included.
