Log into your Nexcess Nutanix Control Panel

Introduction

Logging into your Nexcess Nutanix plan is secure and streamlined. Instead of managing separate credentials and login URLs, you can use Single Sign-On (SSO) directly from your Nexcess Client Portal to access your Nutanix Prism Central console. This seamless integration ensures your infrastructure remains secure while giving you immediate access to your isolated Project environment.

Prerequisites

Before attempting to access the Nutanix console, ensure you have:

  • An active Nexcess Nutanix hosting plan.
  • Valid login credentials for the Nexcess Client Portal.
  • A user role within the Nexcess Client Portal that grants access to hosting management (e.g., Owner, Secondary Owner, or Technician).

Step-by-step Instructions

  1. Navigate to the Nexcess Client Portal and log in with your account credentials.
  2. In the left-hand navigation menu, click on Servers, then My Servers.
  3. Locate an active Nutanix VM from the list, click the Prism Central button and confirm you would like to initiate the Single Sign-On (SSO) process.
  4. A new browser tab will open, securely authenticating your credentials. You will land directly inside your list of VMs in the Nutanix Prism Central interface, ready to manage your virtual machines and resources.

Troubleshooting and FAQs

Why am I getting an “Access Denied” error when clicking the SSO button?

This typically occurs if your Nexcess Client Portal user role does not have the necessary permissions to manage hosting plans, or if your specific user account has not yet been mapped to a role within the Nutanix Project. Contact your primary Nexcess account owner to verify your access levels.

Can I log into Nutanix directly without going through the Nexcess portal?

For security and compliance reasons, direct password-based logins to Prism Central are restricted. All customer access must be routed and authenticated through the Nexcess Client Portal SSO.

Why don’t I see the main administration menus once I log in?

To ensure the security and stability of the Nexcess cloud infrastructure, customer access is strictly scoped to the Project level. When you SSO into Nutanix, you are granted full control over your specific Project workloads, but top-level infrastructure menus (like physical hardware management) are hidden by design.