Troubleshooting

This article covers two closely related problems: template overrides that aren’t taking effect, and display or layout issues that appear after a theme or…

Is your website unable to load Google Maps or do you see events located in the ocean off the coast of Africa? These are…

Tickets Commerce is relatively easy to set up, but sometimes there are snafus along the way. Let’s go over some of the most common…

This article includes explanations and solutions for some of the more common issues encountered with PDF tickets and generating Ticket QR codes. Fixing “???”…

WordPress has a flexible system of URL slugs, permalinks, custom post types (CPTs), and taxonomies. The Events Calendar (TEC) builds on top of this,…

Connection Issues Promoter needs to be properly and securely connected to your WordPress site at all times in order to work correctly. On your…

Our plugins provide a handy feature that enables you and your users to subscribe to the calendar with popular services, keeping everyone informed about…

This article addresses possible issues with checking attendees in via QR code and/or the Event Tickets Plus App. Common Issues App Error Messages Sometimes,…

Compressed Event Columns in the Event Admin List We frequently receive inquiries from customers regarding events displaying strangely in the backend, under the Events…

Calendar Page Shows the Event Title If the page title has taken on the title of the first event, there are a few things you…

If you’re using our Event Tickets or Event Tickets Plus plugin and your customer purchases a ticket from your website, several emails should go…

Are you getting crazy-looking error messages from The Events Calendar? Here are some of the common errors you might encounter and what they mean. Click…