Articles in this category
User Level Support Passphrases
To enhance account security, Liquid Web is implementing unique User Level passphrases for secondary users, improving support interactions.
Using Secure Notes for Sensitive Information
Safely share passwords and sensitive info with our Support team using Secure Notes. Find, view, or create notes under the Account tab.
Using SSH to Backup Files
Backups can be set up via cPanel, WHM, or Liquid Web account for entire server. For specific files, use CLI via SSH, but be…
Using the Project Dashboard
Managing your servers, domains, and services has never been easier thanks to the Projects Dashboard in your Liquid Web account. Organize all…
Value Added Tax (VAT)
Learn how to add your VAT number in your Liquid Web account to become tax-exempt. Find step-by-step instructions and correct formatting for…
View and Respond to Support Cases
View and respond to your active cases (formally tickets) via portal.nexcess.com.
View Your Billing Information
Learn how to easily view your Liquid Web billing info. Find your account balance, download invoices, manage payment methods, and check autop…
Viewing Liquid Web Service Statuses
Troubleshoot server issues by checking the Liquid Web status page. Confirm if a service is down or if it's another problem.
What is Global Private Fabric?
Learn about the Global Private Fabric (GPF). Securely link Bare Metal and Cloud servers globally on one private network, enabling hybrid clo…
What to Do If Your StellarSite Gets Infected With Malware
Malware on your site? Yeah—it’s the worst. But don’t panic.StellarSites is designed to keep your site safe with built-in backups, hardened s…