Articles in this category
Using Secure Notes for Sensitive Information
Safely share passwords and sensitive info with our Support team using Secure Notes. Find, view, or create notes under the Account tab.
Using SSH to Backup Files
Backups can be set up via cPanel, WHM, or Liquid Web account for entire server. For specific files, use CLI via SSH, but be…
Using the Project Dashboard
Managing your servers, domains, and services has never been easier thanks to the Projects Dashboard in your Liquid Web account. Organize all…
Using Third-Party Plugins and Themes on Your StellarSites Website
Your StellarSite is built for flexibility and freedom—without the stress. It comes fully loaded with premium tools, secure hosting, and a st…
Value Added Tax (VAT)
Learn how to add your VAT number in your Liquid Web account to become tax-exempt. Find step-by-step instructions and correct formatting for…
Value Added Tax (VAT) Information & FAQ
If you reside in a country that charges a value-added tax on services provided, Nexcess will require a VAT Number that states that you&helli…
View and Respond to Support Cases
View and respond to your active cases (formally tickets) via portal.nexcess.com.
View Your Billing Information
Learn how to easily view your Liquid Web billing info. Find your account balance, download invoices, manage payment methods, and check autop…
Viewing AWStats for Managed WordPress & WooCommerce
Learn how to access and view your website's AWStats analytics directly from the Nexcess Client Portal for your WordPress or WooCommerce host…
Viewing Error and Access Logs in the Client Portal
Need to troubleshoot your website? This guide shows you how to find, download, and read server access and error logs in the Nexcess Client&h…
Viewing Liquid Web Service Statuses
Troubleshoot server issues by checking the Liquid Web status page. Confirm if a service is down or if it's another problem.
Viewing Website Statistics in cPanel
Discover how to monitor your website statistics in cPanel. Learn to track visitors, bandwidth usage, and site errors using AWStats and Webal…