Managing Your StellarSites Subscription

Accessing Your Subscription Details

To manage your StellarSites subscription, log in to your StellarSites account and navigate to the Subscriptions tab in the left-hand menu. Here, you can view key details about your plan, including:

A webpage displaying active subscription details for StellarSites, including two plans: a Learning Plan and an Events Plan. Each plan shows subscription number, status, plan type, included services, last payment date, renewal amount, and auto-renew settings with a manage button. The sidebar contains navigation options for account details, sites, subscriptions, payment methods, support, and logout.
  • The last payment date and renewal date of your subscription.
  • Your renewal amount and payment method on file.
  • The auto-renewal status, which you can enable or disable as needed.
  • A list of included features and services in your plan.

Click “Manage” to change your payment method, renew early, and download your invoice. 

How to Upgrade Your Plan

Upgrading your StellarSites plan can be done easily from your account dashboard.

Steps to Upgrade:

  1. Log in to your StellarSites account.
  2. Navigate to the Sites tab.
    A dashboard interface from StellarSites showing a list of websites under "Sites." Each site entry displays its name, status, URL, plan, and options to manage, view, or log in. The sidebar includes menu items such as Account Details, Subscriptions, Payment Methods, Support, and Logout, with the "Sites" section highlighted.
  3. Locate the site you’d like to upgrade and select Change.
    A StellarSites dashboard showing a list of sites with management options. The "Testing Central Autoconnect" site is highlighted, with a green arrow pointing to the "Change" link in the "Plan" section. The sidebar includes navigation options like Account Details, Sites, Subscriptions, Payment Methods, Support, and Logout.
  4. Choose your desired plan and complete the payment process.
    A webpage interface for upgrading a StellarSites plan, showing the current plan, 'StellarSites Learning Plan Essential' at $39 per month, and two available upgrade options: 'Learning Plan Plus' at $69 per month and 'Learning Plan Ultimate' at $99 per month. The interface includes a navigation menu with options like Account Details, Sites, Subscriptions, Payment Methods, Support, and Logout.
  5. Your plan will be upgraded immediately after successful payment.

How to Downgrade Your Plan

Currently, downgrades cannot be processed directly from your account. If you need to switch to a lower-tier plan:

  1. Contact [email protected] with your request.
  2. The StellarWP team will review your request and assist with the downgrade.
  3. Any changes will be reflected in your next billing cycle.

For additional assistance, visit the Support section in your StellarSites account.

Managing Auto-Renewal

You can toggle auto-renewal on or off at any time:

Dashboard of StellarSites subscription details including Subscription #1829, purchased on May 23, 2025, renewing on June 23, 2025, with a renewal amount of . Auto renew is off. Site details include a URL link and plan information.
  1. Navigate to the Subscriptions tab.
  2. Locate the Auto Renew section.
  3. Use the toggle switch to enable or disable auto-renewal.

If auto-renewal is disabled, your subscription will expire at the end of its billing period unless renewed manually. Disabling auto-renewal does not trigger a refund. 

Updating Payment Information

To update your payment method from your StellarSites account:

A dashboard interface of Stellar Sites showing the Payment Methods and Billing Address sections. The Payment Methods section lists one method linked to an email address and marked as default, with an option to add more methods. The Billing Address section displays a name and address with an option to edit it. A sidebar with navigation options is on the left, and there are options for creating a site and accessing the account at the top right.
  1. Go to the Payment Methods tab.
  2. Click Add method to enter new payment details.
  3. Set the new payment method as default if you want it to be used for future payments.
  4. You can also delete old payment methods if they are no longer needed.

Renewing Your Subscription Early

If you want to renew your subscription before the expiration date:

A dashboard of a subscription management page for StellarSites showing subscription #1829. The status is active, with purchase and renewal dates listed as May 23, 2025, and June 23, 2025, respectively. The renewal amount is with manual renewal set. Auto-renew is toggled off with an option to 'Renew Early.' Site details include a URL and the 'StellarSites Learning Plan Essential.' The left sidebar shows menu options: Account Details, Sites, Subscriptions, Payment Methods, Support, and Logout.
  1. Navigate to the Subscriptions tab then click “Manage”.
  2. Click Renew Early next to your active subscription.
  3. Confirm your payment details and proceed with the renewal.

Viewing Order History & Downloading Invoices

A screenshot of the StellarSites dashboard showing the Subscriptions section. The page includes an Order History table with one completed order (#1828) dated May 22, 2025, for .00. There are "Details" and "Invoice" buttons next to the order. Below is the Billing Address, listing Kevin Marusek’s address in Kalamazoo, MI, and email address.
  1. In the Subscriptions tab → Manage → scroll to the Order History section.
  2. Click on a specific order number to view details.
  3. You can download orders for past payments directly from this section.

Accessing Your StellarSite & Solid Central

Your subscription dashboard allows you to:

A subscription management dashboard for StellarSites, showing Subscription #1829 is active. Key information includes purchase and renewal dates in 2025, the auto-renewal status, and a monthly fee. The site URL "latekittentest.stellarwp.site" is linked, with details about the subscription plan labeled as "Essential" and options to change the plan or manage add-ons. Navigation includes options for account details, sites, payment methods, support, and logout.
  • Log in to your StellarSite directly.
  • Access Solid Central, where you can manage plugins, themes, and backups.
  • View SFTP/SSH credentials for advanced site management.

Canceling Your Subscription

If you wish to cancel your subscription:

A screenshot of the 'Stellar Sites' subscription management page, displaying details for Subscription #1829, which is active. It shows the purchase date as May 23, 2025, renewal date as June 23, 2025, and a renewal amount of . Auto-renewal is disabled. The site details include a URL, the plan as 'StellarSites Learning Plan,' and options to manage the subscription and view the site.
  1. Navigate to the Subscriptions tab.
  2. Locate your active subscription.
  3. Toggle “Auto-Renew” to the off position. You will see “via manual renewal” under “Renewal Amount” indicating that your subscription will not automatically renew. 

Once auto-renewal is disabled, your subscription will remain active until the end of your current billing cycle, after which access to your StellarSite will be removed. Toggling off auto-renewal does not trigger a refund.

For further assistance, contact [email protected] or visit the Support section in your account.