Getting started
Canceling a subscription
You can turn automatic subscription renewal on and off here: My Account > Downloads & Licenses For more details please refer to&helli…
Finding Order Invoices
If you’ve purchased a premium plugin from us and need an invoice, we’ve got you covered. First, go to your account page and&hell…
Putting a Subscription on Hold
Plugin licenses are sold as subscriptions that automatically renew one year after purchase. That’s to make sure there are no lapses in…
Refund Policy
If you purchase something from us that does not fit your project as you expected, we will be happy to refund the…
Updating Payment Information
All payment information and billing records can be found in your TheEventsCalendar.com account. Log in with the email address and password y…
Updating Your Account Information
Have you locked yourself out of your account, forgotten which email you signed up with, or taken ownership of a website using…
Browse by category
Settings15
Customizing WooCommerce SettingsConfiguring Event ImportsConfiguring Event Tickets EmailsConfiguring Event Tickets Settings
Read more about Settings Troubleshooting Permalinks and SlugsTroubleshooting PDF Tickets and Ticket QR CodesFixing Missing Events on the CalendarTroubleshooting Event Tickets with WooCommerce
Read more about Troubleshooting Getting started with SeatingElementor Compatibility HandbookGetting Started with Event Schedule ManagerGetting Started with Event Automator
Read more about Getting Started Get Help13
Share site access with support through TrustedLoginHow We Handle Bugs: Tracking and Resolving Issues ExplainedPriority support through the TEC Help HubResolved: “Managed By Host” Error Prevents Plugin Update
Read more about Get Help Promoter10
Understanding Link Tracking in Promoter EmailsTroubleshooting PromoterCreating Promoter Shortcuts and CampaignsVerifying and Changing Your Send-From Email Address in Promoter
Read more about Promoter Troubleshooting: Our Premium plugins not automatically activated after an updateFixing the “Please Install or Upgrade” Warning for Events Calendar Pro or Event Tickets PlusCreating Site BackupsTesting Updates in a Staging Environment
Read more about Plugin Updates Canceling a subscriptionUpdating Your Account InformationPutting a Subscription on HoldUpdating Payment Information
Read more about Accounts & Billing Google Maps HandbookTroubleshooting The Events Calendar PluginsAll About The Events Calendar 6.0Customizing The Events Calendar
Read more about Advanced Topics Popular topics