Software

The Events Calendar

Guides for The Events Calendar, Event Tickets, and the rest of the events suite, from publishing your first calendar to selling tickets and managing RSVPs.

Getting started

What is This Charge on My Credit Card or PayPal account?

Seeing a THEEVENTSCAL*PLUGINS charge on your credit card statement? — The quick answer is that you or someone in your organization sig…

Browse by category

Share site access with support through TrustedLogin How We Handle Bugs: Tracking and Resolving Issues Explained Priority support through the TEC Help Hub Resolved: “Managed By Host” Error Prevents Plugin Update

Customizing the Event Tickets Plus App Customizing Day View Customizing WooCommerce Tickets Checkout Customizing Venues and Organizers

Installation & License Keys11

The Events Calendar “Upgrade to Pro” Message Appears Despite Having a Valid License Common WordPress Plugin Installation Errors and How to Fix Them Accessing and Installing Older Plugin Versions Why Am I Being Told My License Key is Out of Installs?

Troubleshooting50

Troubleshooting Permalinks and Slugs Troubleshooting PDF Tickets and Ticket QR Codes Fixing Missing Events on the Calendar Troubleshooting Event Tickets with WooCommerce

How to Refund Ticket Purchases Configuring Community Events and Tickets

Making Purchases4

Do You Provide Discounts if I Purchase Multiple Products?Do You Provide Discounts if I Purchase Multiple Products?What Kind of Payments Do You Accept?Who Should Buy the Subscription, the Client or the Developer?

Purchase & Installation26

The Events Calendar “Upgrade to Pro” Message Appears Despite Having a Valid License Common WordPress Plugin Installation Errors and How to Fix Them Troubleshooting: Our Premium plugins not automatically activated after an update Fixing the “Please Install or Upgrade” Warning for Events Calendar Pro or Event Tickets Plus

Customizing the Assigned Seat Selection Modal Customizing Tickets Commerce Purchases Customizing List View Customizing Event Tickets

Renewing & Upgrading2

What Happens if I Cancel My Promoter Subscription?Renewing a License or Subscription

Community Events12

Troubleshooting Community Events Let Users Submit and Manage Events with Community Events Community Events Template Files Sales Tax and Marketplace Facilitator Laws for Community Events

Best Practices10

Site Health and Uptime Monitoring for The Events Calendar SEO and Search Engine Indexing in The Events Calendar Accessibility and ADA/WCAG Compliance in The Events Calendar Handling Data Privacy for Events and Tickets

Using The Events Calendar on WordPress Multisite Embedding Tickets and Products with WooCommerce Shortcodes Using Purchase Rules for Event Tickets Site Health and Uptime Monitoring for The Events Calendar

Popular topics

Get help

24/7 expert support

Reach the Nexcess team any time by ticket or live chat.

Check current uptime and maintenance windows.

Guides, release notes, and best practices.

Contact support