Software

The Events Calendar

Guides for The Events Calendar, Event Tickets, and the rest of the events suite, from publishing your first calendar to selling tickets and managing RSVPs.

Getting started

What is This Charge on My Credit Card or PayPal account?

Seeing a THEEVENTSCAL*PLUGINS charge on your credit card statement? — The quick answer is that you or someone in your organization sig…

Browse by category

How to Refund Ticket Purchases Configuring Community Events and Tickets

Using The Events Calendar on WordPress Multisite Embedding Tickets and Products with WooCommerce Shortcodes Using Purchase Rules for Event Tickets Site Health and Uptime Monitoring for The Events Calendar

Troubleshooting50

Troubleshooting Permalinks and Slugs Troubleshooting PDF Tickets and Ticket QR Codes Fixing Missing Events on the Calendar Troubleshooting Event Tickets with WooCommerce

Customizing the PDF Ticket File Name Troubleshooting PDF Tickets and Ticket QR Codes Customizing PDF Ticket Content & Styles Using Digital Wallets and PDF Tickets

Plugin Updates8

Troubleshooting: Our Premium plugins not automatically activated after an update Fixing the “Please Install or Upgrade” Warning for Events Calendar Pro or Event Tickets Plus Creating Site Backups Testing Updates in a Staging Environment

Downgrading WordPress How We Handle Bugs: Tracking and Resolving Issues Explained Do You Provide Discounts if I Purchase Multiple Products?How Can I Ask a Question Before Making a Purchase?

Installation & License Keys11

The Events Calendar “Upgrade to Pro” Message Appears Despite Having a Valid License Common WordPress Plugin Installation Errors and How to Fix Them Accessing and Installing Older Plugin Versions Why Am I Being Told My License Key is Out of Installs?

Accounts & Billing1

What is This Charge on My Credit Card or PayPal account?

Tickets Commerce14

Using Purchase Rules for Event Tickets Customizing Tickets Commerce Purchases Using Square Point of Sale for In-Person Ticket Sales Creating Coupons for Event Tickets

Attendee Registration3

Customizing the Event Attendee List Customizing Attendee Registration Using Attendee Registration Forms with Event Tickets

Renewing & Upgrading2

What Happens if I Cancel My Promoter Subscription?Renewing a License or Subscription

Embedding Tickets and Products with WooCommerce Shortcodes Troubleshooting Events Shortcodes Add the Events Calendar to Pages with Shortcodes Using Event Schedule Manager Shortcodes

Popular topics

Get help

24/7 expert support

Reach the Nexcess team any time by ticket or live chat.

Check current uptime and maintenance windows.

Guides, release notes, and best practices.

Contact support