Software

The Events Calendar

Guides for The Events Calendar, Event Tickets, and the rest of the events suite, from publishing your first calendar to selling tickets and managing RSVPs.

Getting started

What is This Charge on My Credit Card or PayPal account?

Seeing a THEEVENTSCAL*PLUGINS charge on your credit card statement? — The quick answer is that you or someone in your organization sig…

Browse by category

How to Refund Ticket Purchases Configuring Community Events and Tickets

Community Events12

Troubleshooting Community Events Let Users Submit and Manage Events with Community Events Community Events Template Files Sales Tax and Marketplace Facilitator Laws for Community Events

Customizing the Event Tickets Plus App Customizing Day View Customizing WooCommerce Tickets Checkout Customizing Venues and Organizers

Making Purchases4

Do You Provide Discounts if I Purchase Multiple Products?Do You Provide Discounts if I Purchase Multiple Products?What Kind of Payments Do You Accept?Who Should Buy the Subscription, the Client or the Developer?

Best Practices10

Site Health and Uptime Monitoring for The Events Calendar SEO and Search Engine Indexing in The Events Calendar Accessibility and ADA/WCAG Compliance in The Events Calendar Handling Data Privacy for Events and Tickets

Downgrading WordPress How We Handle Bugs: Tracking and Resolving Issues Explained Do You Provide Discounts if I Purchase Multiple Products?How Can I Ask a Question Before Making a Purchase?

Share site access with support through TrustedLogin How We Handle Bugs: Tracking and Resolving Issues Explained Priority support through the TEC Help Hub Resolved: “Managed By Host” Error Prevents Plugin Update

Troubleshooting50

Troubleshooting Permalinks and Slugs Troubleshooting PDF Tickets and Ticket QR Codes Fixing Missing Events on the Calendar Troubleshooting Event Tickets with WooCommerce

Customizing the PDF Ticket File Name Troubleshooting PDF Tickets and Ticket QR Codes Customizing PDF Ticket Content & Styles Using Digital Wallets and PDF Tickets

Plugin Updates8

Troubleshooting: Our Premium plugins not automatically activated after an update Fixing the “Please Install or Upgrade” Warning for Events Calendar Pro or Event Tickets Plus Creating Site Backups Testing Updates in a Staging Environment

Accounts & Billing1

What is This Charge on My Credit Card or PayPal account?

Customizing WooCommerce Tickets Checkout Embedding Tickets and Products with WooCommerce Shortcodes Automating Events and Tickets with AI and MCP How to Clear Your Site and Browser Cache Properly

Popular topics

Get help

24/7 expert support

Reach the Nexcess team any time by ticket or live chat.

Check current uptime and maintenance windows.

Guides, release notes, and best practices.

Contact support